Ticket Sales Account Executive

The Seneca Nation, through its business subsidiary, Seneca Holdings, is now the proud owner of the Rochester Knighthawks, ensuring the franchise’s future in a city where the roots of lacrosse run deep.  

At Seneca Holdings, we believe that a great workplace starts with a strong sense of purpose and community. As a company wholly owned by the Seneca Nation, a federally recognized American Indian Tribe, our culture is built on the values of quality, integrity, teamwork, professionalism, and connection.  Every business we build plays a role in ensuring long-term economic self-sufficiency for members of the Seneca Nation. What sets us apart is we’re guided by the Seneca Nation’s Seventh Generation Principle, based on the philosophy that all decisions should be made with purpose, ensuring a positive impact on the future seven generations.

The Rochester Knighthawks are seeking a Ticket Sales Account Executive in Rochester, NY.

The Ticket Sales Account Executive position is an opportunity to start your career as a Ticket Sales professional, with the added benefit of servicing a large book of business of current Season Ticket Members.  In this role, you will complete a formal training program and learn the pillars for success that is instilled upon every Rochester Knighthawks team member. You will also receive guidance and training on potential career paths on the revenue-generating side of the sports industry. Tasks will include the responsibility of being the main service representative to a current book of Season Ticket Members for the Knighthawks while also generating new business revenue with set goals for New Season Ticket sales, Partial Plans, Group Tickets, and Season Ticket Renewals.

Duties & Responsibilities

• Generate revenue through season ticket sales, partial plans, and group sales via outbound sales campaigns for the Rochester Knighthawks.
• Actively contact past and potential customers, along with prospecting leads to generate ticket sales revenue of all offered packages.
• Handle inbound sales calls as a main contact for the teams from prospective clients for all ticket packages.
• Meet or exceed revenue goals for all ticket packages.
• Make a required minimum number outbound sales calls and/or required length of customer talk time each day, along with set in-arena and out of the office meetings with prospective leads. 
• Document all customer interaction through CRM and process all sales through Ticketmaster Archtics.
• Be available for all game days and other special events as needed with a goal of revenue generation, group event planning, and other Ticket Sales responsibilities.

Minimum Qualifications for the Position:

• Bachelor’s degree required
• Sales and/or service experience in a sports or hospitality industry a plus but not required.
• Proficient computer skills and experience with Microsoft Office.
• Knowledge of Ticketmaster Archtics a plus but not required.
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Internally motivated and coachable individual with passion for learning skills to be a revenue generator in sports.
• Focused on growing a career in the sports industry.
• Possess a strong work ethic and excellent written and verbal communication skills.
• Must be highly motivated and positive with strong aspirations to be successful in a sales career.
• A growth mindset towards development

Benefits and Compensation:

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Compensation at Seneca is based on a variety of factors, including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements. The range of this position in other geographic locations may differ.  The projected compensation range for this position is below. The estimate displayed represents the typical range for this position and is just one component of our total compensation package for employees. 

The projected compensation range for this position is:$32,000—$35,000 USD

Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.