Client Care Coordinator

Company Description

Home Instead Monmouth is a proud, family-run business dedicated to delivering exceptional, person-centred care to clients in the comfort of their own homes. We believe in building meaningful relationships and providing support that promotes independence, dignity, and wellbeing. Our team is passionate about making a real difference every day, offering high-quality services tailored to each individual’s needs

Benefits Package

• Free membership to the Employee Assistance Programme, which gives you 24/7 access to one-to-one counselling, legal advice and support, self-help and well-being information
• Early Pay - draw down pay option at any time
• Professional development plan and ongoing training to enable you to develop your professional knowledge and career development within Home instead
• Employee discounts across a range of retail, leisure, and lifestyle brands
• Free on-site parking and excellent transport links
• Ongoing training and development to support your professional goals
• Supportive team culture with regular team-building events and recognition schemes
• Competitive salary with performance-based bonuses.

Job Description

We are looking for a dedicated and compassionate Care Coordinator to join our team, helping to deliver exceptional care to clients in their own homes. This role combines office-based coordination with hands-on support in the community

Key Responsibilities:

• Conduct service reviews and develop client support plans
• Create, update, and audit care plans using digital care planning tools
• Maintain accurate records on Home Instead software and People Planner
• Carry out client and Care Professional introductions and reviews
• Supervise and mentor Care Professionals, supporting their development
• Provide support with care calls in the community when required
• Assist with scheduling and rota management as needed
• Build strong relationships with clients, families, and external professionals
• Ensure compliance with equality, diversity, and safeguarding policies
• Support the Client Experience team and contribute to continuous service improvement
• Carry out any other duties as directed by your line manager to ensure smooth business operations

Essential Requirements:

• Strong understanding of Health & Social Care regulations
• Full-time role- Participate in on-call duties, offering out-of-hours support to clients and Care Professionals, weekdays & weekends
• Experience delivering personal care and working with MAR sheets
• Excellent communication and relationship-building skills
• Confidence using care management technology and IT systems
• Full driving licence and access to transport
• Passion for providing outstanding care and supporting independent living
• Ability to work flexibly, including evenings and weekends as part of the on-call rota
• Commitment to confidentiality and professional standards

Additional Information

If you’re someone who genuinely cares and wants to make a meaningful impact in people’s lives, we’d love to welcome you to our team at Home Instead Monmouth.

Safeguarding is central to everything we do. We’re deeply committed to the well-being of the adults we support, and we expect every member of our team to uphold that same standard. Please note that this role is subject to an enhanced DBS disclosure.

Join us in delivering care that’s not only professional—but personal, compassionate, and truly life-changing.

**Due to the nature of the role, we require a driving license and access to a vehicle**