Information Services Technician

Pay: $22.00/hr.

Location: 5168 Ezell Rd., Graceville, FL., 3244

Status: Full Time, Monday – Friday

Benefit package includes:

• Health/dental/vision/life insurance
• 401(k) with company match 
• Paid time off (PTO)
• 9 paid holidays
• Opportunities for job advancement

Ready to be a part of something big? At MTC-GRACEVILLE CORRECTIONAL FACILITY we provide a secure working environment for our staff while offering an at-risk population effective rehabilitation opportunities to assist with leading a healthier, more productive life.

Position Summary:

Reports to the finance manager.  Responsible for performing intermediate level systems support work operating automated data processing equipment which has the capabilities of data storage and data computation using several different software applications in compliance with American Correctional Association (ACA) standards, Management & Training Corporation (MTC), Florida Department of Corrections (FDOC) and Florida Department of Management Services (DMS) directives. 

Essential Functions:

1. Install and repair computer hardware, software, and peripherals.
2. Install, maintain, and administer server and network infrastructure which requires long periods of standing and walking. Requires lifting of desktop computers and computer accessories.
3. Assist with wide area network (WAN) connections to MTC and the State of Florida systems.
4. Maintain the necessary security controls over the software.
5. Interact with staff to establish processing priorities and explain the capabilities and limitations of the available hardware and software.
6. Provide training and operational assistance to personnel in the implementation and utilization of data processing hardware and/or software.
7. Develop and maintain procedure manuals; prepare briefings, reports, and evaluations as to systems efficiency and utilization.
8. Promote the development of positive social skills through modeling appropriate behaviors and intervening when inappropriate behaviors are observed; provide regular feedback to staff regarding social skills procedures and intervention techniques.
9. Maintain accountability of staff, inmates and property; adhere to safety practices.

It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management.

Education and Experience Requirements:

High school diploma or equivalent required. Two (2) years’ experience in the support and maintenance of microcomputer systems or thirty semester hours from an accredited college or university with the course work in computer science or related field strongly preferred.  A+ certifications, network administration and MSCA and one (1) year directly related experience preferred.  Valid driver's license in the state of Florida with an acceptable driving record required, unless waived by management.

Post Hire Requirements:

Must successfully complete annual in-service training requirements.

Management & Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management & Training Corporation and need assistance, please contact our staffing department through customersupport@mtctrains.com or 801-693-2888.

Learn more about Management & Training Corporation here