211 Program Specialist

**Now hiring for part-time and full-time hours. Applicants must reside in Arizona.
Part-time applicants must be available for full-time hours only during the first two weeks of training.

**The Job/What You’ll Do: 

The 211 Program Specialist responds to calls from the community to identify needs and provide the appropriate follow-up, and connections to resources. The 211 Program Specialist ensures the successful connection to resources promptly through the provision of Virtual Case Management and is responsible for documenting identified needs, referrals, and outcomes.

Responsibilities:

• Provide phone-based high-quality confidential information, referral, and advocacy for health and social services. This involves identifying the callers' needs, developing a plan, and connecting them to appropriate community resources as well as following up with callers and community partners to ensure successful outcomes.
• Document unmet needs to assist in the identification of gaps in services that can be addressed through 2-1-1 data reporting.
• Accurately document all customer interactions using web-based computer software systems.
• Always utilize recognized professional & agency standards. Maintain professionalism and confidentiality in working with sensitive client information.
• Demonstrates an understanding of social services and community resources in Arizona.
• Perform other duties as assigned.

Knowledge, Skills, Abilities: 

• Strong organizational and effective communication and interpersonal skills; Excellent customer service skills. 
• Effective listening skills
• Strong knowledge of resources and systems with an emphasis on mental health, employment, education, occupational training, housing, counseling, healthcare, justice/legal support, etc.
• Bilingual Spanish is preferred.
• Technology skills: Microsoft Office Suite, general computer navigation, and Electronic Health Records (EHR)
• Ability to act professionally and maintain appropriate boundaries with clients and staff.
• Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
• Ability to consistently demonstrate compassion and meet people with compassion; Excellence, every interaction deserves my best effort; and Ownership, which drives the company's success.
• Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.
• Schedule Requirements: Ability to work full-time hours during the initial onboarding and training period before transitioning to part-time hours.