Product Operations Manager
US$185,000 – US$230,000 / yr base salary
Posted 31 Aug 2026
Advertised as “Product Operations Manager, Human and Agent Experience”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Visa sponsorship
- Not offered
| Base salary | US$185,000 – US$230,000 / yr |
|---|
About SecurityScorecard:
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.
About the Role:
SecurityScorecard's Product & Design org is rebuilding itself around AI-first workflows, where designers prototype directly against the live codebase with Claude and hand off working interactions instead of static Figma comps, and where AI agents increasingly operate alongside human users inside our product. We need an operator to build and run the systems that make both sides of that work: the human design org, and the emerging discipline of agent experience (AX).
This is a design/UX operations and program management role, not a design-execution role. You won't be shipping mockups. You'll be building the operating model, cadence, metrics, and standards that let a pod-based, AI-first org move fast and stay aligned, on the human experience side and on the agent experience side alike.
This role follows a hybrid work model based on proximity to our office locations. Employees who live within 75 miles of our Midtown NYC or Downtown Austin office are required to work onsite 1–2 days per week. Employees who live outside a 75-mile radius of both offices are eligible for fully remote work.
What You'll Do
- Design and run the operating model for a pod-based design org: designers embedded in cross-functional product pods, owning continuity per product area, no central ticket queue.
- Drive adoption of AI-first design practices: designers prototyping from the live codebase and design system with Claude (or equivalent), shipping working interaction detail instead of static comps.
- Own design-to-engineering handoff so interaction details, the details that get lost between Figma and code, are captured, accurate, and buildable on arrival.