Technical Product Writer

You're passionate about a career delivering solutions that impact millions.

You know that not all tech and digital roles are the same. Be part of a team that ensures a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities and regions.

In this role, you'll:

• Partner with stakeholders and subject matter experts to understand learning needs and technical content requirements.
• Develop, write and maintain technical content, product documentation and learning materials for SCATS products.
• Collaborate with instructional designers to create engaging online learning experiences and supporting learning assets.
• Create and adapt content for a variety of channels, including training courses, webinars, presentations, websites and marketing materials.
• Review, edit and proofread content to ensure accuracy, consistency and quality.
• Continuously improve and update existing content to keep information current, relevant and engaging.
• Participate in project briefings, planning sessions, reviews and stakeholder meetings to support successful content delivery.

For more information on this position and business unit, view the role description and information pack

About you

• Demonstrated experience writing, editing and maintaining technical documentation and learning content.
• Strong ability to translate complex technical information into clear, engaging and user-friendly content.
• Experience developing content across multiple formats and delivery channels.
• Proven stakeholder engagement skills, including working closely with subject matter experts.
• Experience working in a fast-paced, agile environment with competing priorities.
• Strong organisational skills with the ability to manage multiple projects and meet deadlines.
• Ability to work independently while building effective relationships across diverse teams.
• Proficiency in Microsoft 365 applications.                                                                                                                    

Why Join us?

Join our Knowledge and Learning team within the Sydney Coordinated Adaptive Traffic System (SCATS) branch and play a key role in helping customers around the world get the most from our products.

As a Technical Product Writer, you'll collaborate with industry experts to transform complex technical information into engaging learning experiences that build capability, confidence and product knowledge. Your work will directly support the success of a globally recognised traffic management system used by transport agencies worldwide.

This is a permanent full-time opportunity reporting to the Customer Support Manager SCATS. In return, you'll enjoy a flexible hybrid work environment, supportive team culture, flexible working arrangement

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy  

Apply today 

Applications close 11:59 PM, Sunday 25th October 2026

For more information about this role, please contact JENNIFER.FOGARTY@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW 

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