International Sourcing & SFN Manager

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. 
• Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. 
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. 

Location: United Kingdom. Ability to travel across EMEA.  

Role Description: 

The Senior International Sourcing & SFN Manager will be ShipBob's first dedicated in-market resource for the international SFN network. The role combines end-to-end sourcing of new fulfillment nodes across UK, EMEA and AUS with ongoing performance management of established international partners - a combination that reflects the scale of the current network and the pace of growth required through 2027 and beyond. 

This is not a support role. The person in this seat owns the international partner lifecycle from initial market intelligence through operator qualification, commercial origination, contracting, onboarding, and ongoing performance management. They are the single point of contact for all international network activity and the primary in-market commercial presence representing ShipBob to operators, brokers, and landlords across the region. This role reports to the Sr. Director, Network Development. 

What you’ll do: 

Sourcing 

• Own the UK, EMEA and AUS operator sourcing pipeline end to end from market intelligence and operator identification through Pre-Screen, Operator Assessment Scorecard completion, commercial origination, and contract execution. 
• Maintain a live operator pipeline and tracker in advance of forecasting indicators and unique building needs. 
• Complete due diligence on all international operator assessments with regional specific considerations. 
• Conduct in-market site visits at the point of sourcing as a competency and audit activity.  
• Drive cross-functional sourcing efforts and execute plans that align with business objectives. 
• Ensure multi-thread options in all region activities. 
• Drive commercial conversations with international operators through MSA negotiation and execution. 
• Identify and flag non-standard clauses and work with legal to resolve. 
• Confirm all contracts meet ShipBob ramp needs while maintaining commercial viability. 
• Own handover from sourcing to implementation.

Partner Performance Management 

• Own the ongoing operational relationship with all UK, EMEA and AU partner sites including SLA tracking, QBR preparation, and first line escalation for operational issues. 
• Work in close coordination with operations teams on partner improvements, productivity enhancement, and compliance with ShipBob’s operating standards. 
• Issue and manage performance improvements for underperforming partner sites. 
• Conduct planned and unannounced site visits in line with risk profiles. 
• Deliver monthly network health reports covering all international nodes including certification and compliance status and partner profitability. 

What you’ll bring to the table: 

• Minimum 7 years of experience in third-party logistics, fulfillment network management, real estate sourcing or directly related field within the UK and EU markets. 
• Deep familiarity with the UK and EU logistics and 3PL operator landscape. 
• Proven track record of managing complex commercial negotiations with logistics operators or landlords to successful outcomes. 
• Experience managing partner or supplier performance against defined frameworks, with comfort issuing cure notices, running improvement plans, and making exit recommendations when necessary. 
• Ability to assess current market dynamics and operator environment. 
• High commercial maturity with ability to hold position in negotiation, identify when a partner is exploiting ambiguity, and represent ShipBob’s commercial interests without requiring escalation to resolve standard issues. 
• Exceptional data and reporting discipline. 
• Willingness and ability to travel regularly across UK, EU and AU for site visits and partner meetings. 
• High EQ and interpersonal skills. An expert communicator who can span various stakeholder skillsets and backgrounds to clearly articulate needs to manage projects to successful outcomes. 
• Ability to thrive in a dynamic, high-growth environment and manage ambiguity. 
• Strong problem solving, analytical and project management skills, with ability to drive multiple projects simultaneously in complex situations. 
• Excellent English communication, both written and oral. 
• Proficiency in Microsoft Office Suite. 

Perks & Benefits: 

• Medical and Wellness Benefits 
• Life Assurance 
• Income Protection 
• Pension Scheme 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

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We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). 

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.