Systems Analyst

Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.

Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.

We are Sparksoft!

ROLE & RESPONSIBILITIES: (This role is hybrid- 4 days a week in our Columbia, MD office)

• Support operational monitoring of Data Services Hub systems during assigned shifts, including periodic night and off-hours coverage as required by project needs.
• Participate in rotational on-call support during critical business periods, including Open Enrollment, under the guidance of senior team members.
• Monitor application and system health using tools such as Splunk, New Relic, and other monitoring platforms across production and pre-production environments.
• Assist in reviewing and analyzing Change Requests (CRs) and Remedy Tickets (RTs).
• Escalate issues, incidents, and potential risks to senior analysts and management in a timely manner.
• Support monitoring activities for Production and IMP environments.
• Assist in performing initial investigation and root cause analysis of production issues.
• Work collaboratively with TDS, XOC, Operations, and other support teams to troubleshoot and resolve system issues.
• Prepare and distribute operational reports, including bi-hourly and daily status reports.
• Perform initial triage of production incidents and communicate findings clearly to stakeholders.
• Follow established operational procedures, reporting standards, and best practices.
• Support integrated partners and operations teams in incident resolution and service restoration activities.
• Assist with testing, validation, and analysis activities as needed.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Demonstrate strong written and verbal communication skills when interacting with technical and non-technical stakeholders.
• Develop an understanding of networking concepts and communication protocols relevant to the environment.