Storyteller and Experience Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Job Title

Manager / Assistant Director – Storyteller, EY.ai Center for Reimagination

Location

Bengaluru, India
(EY Global Delivery Services – EY.ai Center for Reimagination)

Role Purpose

The Storyteller is the face and voice of the EY.ai Center for Reimagination, responsible for translating EY’s AI‑led vision, megatrends, sector narratives, and client value stories into compelling, immersive experiences for senior client audiences.

This role anchors CXO‑level visits, guides leaders through curated experience journeys, and ensures every interaction connects technology, business and human impact—bringing the EY.ai narrative to life in a credible, confident, and inspiring manner.

Key Responsibilities

Client Experience & Facilitation

• Act as the primary experience anchor for client and leadership visits to the EY.ai Center for Reimagination.
• Facilitate CXO‑level conversations, guiding visitors through end‑to‑end journeys across zones such as Megatrends, Sectors, Use Cases, and Future Scenarios.
• Adapt storytelling based on visitor persona, industry, maturity, and business context.

Narrative & Story Design

• Design, curate, and continuously evolve storytelling scripts and narratives across experience stations
• Translate complex AI, data, and technology concepts into clear, business‑relevant stories grounded in real EY client outcomes.
• Ensure narratives remain aligned with EY global messaging, sector priorities, and brand standards.

Personalization & Experience Orchestration

• Personalize stories for each visit, including sector focus, client logos, regional context, and business challenges.
• Partner with content, technology, AV, and operations teams to ensure storytelling and technical execution are seamlessly aligned across devices and stations.

Stakeholder Management

• Work closely with sector leaders, account teams, and CFR leadership to shape visit agendas and outcomes.
• Participate in rehearsals, dry runs, and walkthroughs to ensure high‑confidence delivery ahead of key visits.

Experience Quality & Continuous Improvement

• Gather feedback from visitors and internal stakeholders to continuously refine narratives.
• Contribute to experience metrics such as clarity, engagement, wow factor, and business resonance.
• Support training and readiness of backup storytellers or experience managers as needed.

Skills & Capabilities

Core Skills

• Executive‑level storytelling and facilitation
• Strong business acumen with the ability to connect AI, technology, and strategy
• Exceptional verbal presence, confidence, and gravitas
• Ability to improvise while staying aligned to core narratives
• Stakeholder management across global and regional teams

Experience & Background

• 9–16+ years of experience in roles such as:

• Client Experience / Innovation Facilitation

• Consulting / Strategy / Transformation

• Experience Design / Storytelling / CX Leadership

• Proven experience engaging senior leaders and CXOs in high‑stakes settings

• Exposure to Big 4 or Tier‑1 consulting/technology firms strongly preferred

Education

• MBA or Engineering degree from a reputed institution
  (Post‑graduate qualification preferred)

Success Measures

• Quality and consistency of CXO‑level experience delivery
• Visitor engagement, clarity, and resonance of stories
• Ability to flex narratives across sectors and client contexts
• Confidence and credibility as the “voice” of the EY.ai Center

Why This Role Matters

The Storyteller is not a presenter.
They are a strategic experience leader—shaping how EY’s AI vision is understood, trusted, and remembered by the firm’s most senior clients.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.