Cloud Operations Engineer
Posted 7 Sep 2026
Advertised as “Cloud Ops Engineer II”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- II
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
No salary listed for this role.
Field of studyComputer Science, Engineering, Information Technology (or related)
Study levelBachelor's
Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.
**This is a hybrid position that requires 2 days per week in office at our Bangalore location, 24x7 rotational shift environment**
At Syndigo, we are looking for a Cloud Operations Engineer to support and maintain our global SaaS platform, ensuring high availability, performance, security, and operational excellence. In this role, you will be responsible for cloud infrastructure support, production monitoring, incident management, troubleshooting complex technical issues, and collaborating with cross-functional teams to deliver an exceptional customer experience. You will work with modern cloud technologies, open-source platforms, microservices architectures, and observability tools in a fast-paced production environment.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
- Provide production support, monitoring, and troubleshooting to maintain high availability and reliability of Syndigo's SaaS platform.
- Manage and support cloud infrastructure across AWS and Azure environments.
- Monitor and troubleshoot platform components running on Linux, Kubernetes, Docker Swarm, Elasticsearch, Kafka, Nginx, MSSQL, and related technologies.
- Investigate and resolve operational and technical issues while ensuring adherence to service levels and operational standards.
- Utilize monitoring, logging, and observability tools such as Grafana, ELK, Prometheus, Sensu, Zabbix, and Jenkins to identify and resolve issues proactively.
- Support incident, event, problem, capacity, backup, disaster recovery, security, and compliance management processes.
- Coordinate customer communications during maintenance activities, upgrades, hotfixes, and production incidents.
- Own and drive critical incident resolution, collaborating with Engineering, Product, Cloud Infrastructure, and Support teams.