Online Product Owner

These platforms form the core of Nokia’s digital communication ecosystem, supporting both external audiences (customers, investors, partners) and internal collaboration and engagement across the organization.

You will collaborate closely with Digital Channels teams, IT operations, SharePoint governance teams, security, compliance, and external vendors to ensure a secure, scalable, and highly available service landscape. Your scope includes platform operations, governance, incident management, stakeholder alignment, and continuous improvement, while supporting ongoing transformation initiatives such as modern web architectures, content platform evolution, and improved user engagement channels.

This is a highly visible, strategic role suited for someone who thrives in complex environments and drives proactive, business-aligned service management.

Responsibilities

• Own the end-to-end lifecycle, and operational excellence of Internet and Intranet Web Services and Maintain and update service scope, governance models, and operational documentation (service pages, SOPs, escalation paths).
• Ensure services evolve in line with business requirements and digital transformation initiatives (e.g. CMS modernization, intranet improvements) and Ensure clear ownership, accountability, and communication visibility aligned with Nokia’s Service Ownership model.
• Oversee monitoring of platform health, traffic, and performance, ensuring proactive issue detection and resolution and Coordinate deployment validation, updates, and release readiness for platform changes and enhancements, Support high-demand events and global communication peaks, ensuring consistent user experience.
• Lead incident and outage management across web and communication platforms, with strong focus on external website availability and Coordinate major incident bridges, ensuring rapid service restoration with internal teams and external partners.
• Drive root cause analysis and preventive actions to improve service stability, Ensure clear and timely stakeholder communication during incidents and post-incident reporting and Maintain runbooks, escalation processes, and 24/7 operational readiness.
• Ensure secure operation of all web platforms, including protection against external threats and misuse, Oversee compliance with data privacy and regulatory requirements (e.g. GDPR) for internet and intranet services and Align intranet services (SharePoint Communication sites) with enterprise governance policies, including ownership, access management, and information protection principles.
• Ensure appropriate usage governance and moderation models for Viva Engage and communication channels and Collaborate with security and compliance teams to ensure consistent application of policies across platforms, Act as the primary liaison for all stakeholders related to web and communication platforms.