Customer Solutions Architect

This role is responsible for the end-to-end architecture, testing, commissioning, and deployment of secure, highly available, and standards-compliant systems, working closely with customers, suppliers, and multidisciplinary project teams to ensure successful project delivery.

Responsibilities

• Design, validate, and deliver end-to-end integrated communications solutions that meet customer, operational, and contractual requirements.

• Lead system integration and interoperability testing across multi-vendor environments, ensuring seamless operation of networks, platforms, and business systems.

• Develop and execute Validation & Verification (V&V), Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and Testing & Commissioning (T&C) procedures.

• Manage technical relationships with customers, subcontractors, third-party suppliers, and internal stakeholders throughout the project lifecycle.

• Plan and execute complex system migrations, including configuration management, cutover activities, rollback strategies, and operational transition.

• Produce and maintain comprehensive engineering documentation, design specifications, interface definitions, technical procedures, and as-built documentation.

• Ensure compliance with international standards and best practices applicable, including IECEx, EMC/EMI, safety, cybersecurity, environmental, and hazardous-area requirements.

• Manage system requirements, interfaces, and technical risks to ensure successful project execution and customer acceptance.

• Provide on-site leadership during integration, commissioning, troubleshooting, and handover activities while maintaining strong customer relationships.

Qualifications

Professional Skills

• Strong stakeholder management and customer-facing communication skills.

• Proven ability to lead multidisciplinary engineering activities in international environments.

• Excellent technical documentation and reporting capabilities.

• Effective coordination of suppliers, contractors, and cross-functional teams.

• Fluent English communication; additional languages highly valued in multinational project environments.

• Willing and available to travel globally for site integration, testing, commissioning, and customer support activities.