Cloud Engineer

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

As a Senior Cloud Engineer, you will operate, monitor, and continuously improve client cloud environments, lead the response to incidents within agreed SLAs, and drive automation that reduces operational risk. This position participates in a rotating shift and on-call schedule to provide round-the-clock coverage for Valtech's managed services clients. 

Role responsibilities

•    Monitor cloud infrastructure (AWS, Azure, and/or GCP) using observability tooling; triage alerts and respond to incidents within defined SLAs as part of a 24x7 rotation, including nights, weekends, and holidays as scheduled.
•    Lead incident response, root cause analysis, and problem management for production issues, escalating to vendors or engineering leadership when required. •    Execute and support change requests, patching, backups, and routine maintenance following Valtech's change management and least-privilege access processes. •    Design, build, and maintain Infrastructure as Code (e.g., Terraform, CloudFormation, ARM/Bicep) and CI/CD pipelines to automate provisioning and reduce manual toil. •    Own and continuously improve monitoring, alerting, and dashboarding (e.g., CloudWatch, Datadog, Grafana, Azure Monitor) to increase visibility and reduce mean time to detect/resolve. •    Support security operations: apply patches, respond to vulnerability findings, and follow incident escalation procedures in line with client and Valtech security policies. •    Maintain accurate runbooks, knowledge base articles, and shift handover notes to ensure smooth 24x7 continuity across teams and time zones. •    Collaborate with client stakeholders, account teams, and cross-functional Valtech engineering teams on service improvement initiatives. •    Contribute to capacity planning, cost optimization, and reliability improvements (SLOs/SLIs) for managed environments. •    Participate in on-call rotation and follow escalation/paging procedures for priority incidents outside scheduled shifts, where applicable.