FN Care Technology Expert
Posted 5 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
No salary listed for this role.
Field of studyComputer Science, Information Technology, Telecommunications (or related)
Study levelBachelor's or higher
Nokia of America Corporation**,** FN Care Technology Expert (Multiple Positions), Dallas, TX.
Responsibilities
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Analyze and troubleshoot complex broadband access field issues remotely for optical network terminal and fixed wireless access products.
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Collaborate closely with other teams to drive issue resolution.
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Reproduce and isolate issues in lab environments for deeper analysis.
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Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
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Conduct root cause analysis and recommend corrective actions.
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Develop and maintain knowledge base content to enhance team efficiency and customer support.
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Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
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Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.
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Participate in on-call weekend rotation (48 hrs) every 1.5 months. #LI-DNI
Qualifications
Bachelor’s degree in Telecommunications, Computer Science, Information Technology, or a related field, and 5 years of post-baccalaureate, progressive related work experience. Alternatively, will accept a Master’s degree in Telecommunications, Computer Science, Information Technology, or a related field, and 3 years of related work
experience.
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Must have 2 years of experience debugging LTE and 5G network structure, core network, radio network, and distributed antenna issues;
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Must have 2 years of experience using networking concepts, including Ethernet, TCP/IP, IPV4, and IPV6, to isolate issues;
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Must have 2 years of experience in RF propagation modelling and interference analysis for 5G/4G network;
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Must have 2 years of experience troubleshooting WiFi related issues;
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Must have 1 year of experience in LTE and 5G signaling.
Employer will accept any suitable combination of education, training, or experience.
TO APPLY: Email CV to us.jobs@nokia.com with Job Code TX26-2509554 in subject line.
If offered employment, must have legal right to work in the U.S. EOE. Nokia of America Corporation offers a comprehensive benefits package: https://www.nokia.com/careers/our-locations/united-states/