Customer Engineer

Nokia of America Corporation**,** Customer Engineer (Multiple Positions), Murray Hill, NJ.

Responsibilities

• Configure and maintain customer networks using Nokia software and devices. 

• Identify, diagnose, and resolve technical problems related to network deployment for customers. 

• Perform analysis involving solution definition, requirements development, and network architecture. 

• Provide input into system development design involving interface specifications, data migration Methods of Procedure, failure mode analysis, capacity guidelines, and performance analysis. 

• Develop configuration templates for software and hardware, network capacity, network traffic control and resource performance. 

• Assist customers with network system element integration, including customizing documentation, performing software updates, establishing and validating connectivity to network and element management system, testing alarms, timing and synchronization, redundancy, call flows, services, and any customer or country specific tests necessary to ensure the passing of voice calls, data, and video traffic to get customer acceptance and sign off.

• Provide measurable input into new products, processes, standards, or operational plans in support of business strategies.  

• Analyze, develop, and implement concepts and solutions as a subject matter expert.  #LI-DNI

Telecommuting permitted up to 100% from anywhere in the U.S.

Qualifications

Must have a Bachelor’s degree in Electrical Engineering, Electronic Engineering, Electronics Communication Engineering, Computer Engineering, Computer Science Engineering, or a related field, and 6 years of related work experience (5 years of which must be post-baccalaureate progressive related work experience) Alternatively, will accept a Master’s degree in Electrical Engineering, Electronic Engineering, Electronics Communication Engineering, Computer Engineering, Computer Science Engineering, or a related field, and 4 years of related work experience.

• Must have 3 years of experience using GPON and XGS-PON;

• Must have 3 years of experience using Layer 2 and Layer 3 network protocols;

• Must have 3 years of experience facilitating IPTV video service delivery;

• Must have 3 years of experience performing network engineering and design;

• Must have 3 years of experience performing network integration;

• Must have 3 years of experience performing system integration testing;

• Must have 3 years of experience using network element management systems; and,

• Must have 3 years of Software Defined Access Networks (SDAN) experience including, configuration and migration.

Telecommuting permitted up to 100% from anywhere in the U.S.

Domestic travel required up to 50%.

International travel required up to 5%.

Employer will accept any suitable combination of education, training, or experience.

TO APPLY: Email CV to us.jobs@nokia.com with Job Code NJ26-2507896 in subject line.

If offered employment, must have legal right to work in the U.S. EOE. Nokia of America Corporation offers a comprehensive benefits package: https://www.nokia.com/careers/our-locations/united-states/

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

Some of our benefits in US:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.