Technical Writer

As a Senior Technical Writer  the individual designs, plans, coordinates, writes, and illustrates technical documentation and user guides for R&D product and system programs. The role involves planning, developing, writing, and editing operational and maintenance information related to products, systems, and solutions. These materials are published as web-based documentation for both internal and external users and may include Graphical User Interfaces (GUIs) and various forms of multimedia content.

 

 

Responsibilities

• Design and develop high-quality, customer-oriented technical documentation for complex optical networking products, aligning with SDLC, DDLC, and structured writing principles.

• Independently manage documentation schedules and deliverables, ensuring timely releases that align with product development timelines.

• Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation.

• Develop and maintain API documentation and integrate content into web-based publications using tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt, CorelDraw).

• Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.

• Utilize defect-tracking and content management systems (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates.

• Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability.

• Continuously improve documentation quality and usability, applying expert product knowledge and adhering to corporate standards and quality benchmarks.

   

Qualifications

You Have:

• Bachelor's degree with 10 + years of experience in technical documentation, preferably in the Optical Networking or Telecommunications domain.
• Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC).
• Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw).
• Hands-on experience with API documentation, including integration into customer-facing technical content.
• Familiarity with Agile methodology and DevOps practices, including working knowledge of Jira and Confluence.