Quality Operations Specialist
Posted 6 Oct 2026
Advertised as “Senior Quality Operations Specialist, CAP & Monitoring ”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- Individual contributor
- Employment
- Remote
No salary listed for this role.
Field of studyBusiness Administration, Compliance, Healthcare Administration, Health Information Management, Nursing, Public Health, Quality Management, Regulatory Affairs (or related)
Study levelBachelor's
Study levelMaster's
At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant focus lead the way no matter what.
Under the direct supervision of the Quality Operations Director, the Senior Quality Operations Specialist, CAP & Monitoring leads the development, implementation, and monitoring of corrective action plans (CAPs) related to PACE regulatory audit findings. This role partners with Operational, Clinical, Compliance, and Quality leaders to drive accountability, resolve barriers, support timely closure, and validate sustained compliance. The Senior Quality Operations Specialist, CAP & Monitoring manages multiple CAPs, analyzes monitoring results, escalates risks, and supports continuous improvement.
This role is different because the Senior Quality Operations Specialist, CAP & Monitoring at WelbeHealth:
- Owns the end-to-end lifecycle of CAPs resulting from PACE regulatory audits, monitoring activities, complaints, and other compliance reviews from root cause analysis (RCA) and remediation planning through implementation, monitoring, validation, and sustained closure
- Serves as a cross-functional driver of regulatory remediation, partnering with leaders to identify risks, remove barriers, strengthen accountability, and use data and monitoring results to validate that corrective actions are effective and sustainable
We care about our team members. That’s why we offer:
- Medical insurance coverage (Medical, Dental, Vision)
- Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
- 401K savings + match
- Comprehensive compensation package including base pay and bonus
- And additional benefits!
On the day-to-day, you will:
- Lead the development, implementation, monitoring, and validation of CAPs resulting from PACE regulatory audits, mock audits, monitoring activities, complaints, and other compliance-related reviews, as well as proactively identify and escalate risks, overdue actions, implementation challenges, and systemic issues
- Partner with center and departmental leadership to develop remediation strategies, establish timelines, resolve barriers, and drive timely completion of corrective actions
- Facilitate CAP meetings, RCA, and remediation workgroups to support accountability and progress toward closure
- Review documentation, monitoring results, and evidence submissions to assess implementation effectiveness, sustainability, and compliance with regulatory requirements