People Systems Analyst

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

At Snowflake, our People team is the backbone of an extraordinary employee experience. As a People Systems Analyst on the People Technology team, you'll serve as a key business systems partner — bridging the gap between our People Operations stakeholders and the platforms that power their work. You'll lead discovery, drive requirements, own testing, and see projects through from kickoff to hypercare — ensuring our HR and talent systems scale with the speed and complexity of Snowflake.

This is a hybrid role based in our Menlo Park, CA, Dublin, CA, or Bellevue, WA offices with a minimum of 3 days per week in-office attendance required.

WHAT YOU'LL DO:

• Partner closely with People Operations, Talent Acquisition, and HR stakeholders to conduct discovery, translate business needs into clear requirements, and recommend system solutions

• Lead end-to-end project delivery for system implementations and enhancements — including requirements gathering, solution design, UAT planning and execution, cutover coordination, go-live deployment, and hypercare support

• Create and own test plans, test scripts, and defect tracking; lead structured testing cycles and coordinate cross-functional testers to ensure quality outcomes before every release

• Administer, configure, and support HR systems day-to-day, including ServiceNow HRSD and our Applicant Tracking System (Ashby), resolving production issues and delivering on enhancement requests

• Triage and manage the support queue — troubleshooting system issues, researching root causes, routing escalations, and communicating resolution timelines to stakeholders

• Ensure data integrity across HR platforms and downstream systems; adhere to data governance, compliance, and security policies

• Document processes, configuration decisions, and procedures; assist with end-user training and quick reference guide creation