Account Manager

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

At  Thomas, we're revolutionizing the manufacturing industry with our cutting-edge omnichannel growth marketing strategies. With a remarkable 125-year legacy in the business, we're now expanding our customer-focused Client Services team to serve our most upper-tier customers.

As an Associate Account Manager, you will collaborate with your clients to gain a deep understanding of their unique business objectives and design digital strategies to drive tangible outcomes. 

What you'll be doing as an Associate Account Manager: 

• Serve as the primary strategic lead for a portfolio of industrial clients to cultivate strong and trusted partnerships with each of them 
• Plan, collect, and document client goals and deliverable feedback for use by cross-functional teams (coordinators, design, development, and SEM)
• Partner with cross-functional teams to execute marketing campaigns, ensure alignment with client expectations, and deliver on ROI
• Lead biweekly or monthly (dependent on program scope) client calls to review program KPIs, deliverable updates, and program progress
• Consult with and educate clients on the digital marketing best practices that guide the strategic direction for their program

Address clients’ questions or concerns about the performance of their program and provide strategic and tactical solutions

• Leverage data analytics to uncover actionable insights, identify trends, and make informed recommendations to optimize marketing campaigns continually

• Collaborate with Sales to offer a holistic service that can lead to increased revenue

• Develop, present, and implement holistic growth marketing strategies that align with the clients’ goals, covering aspects like user acquisition, conversion, and revenue growth

What you bring to our team:

• 1-3  years experience in a digital marketing role; agency preferred
• Minimum 1 year of client-facing experience
• Minimum 1 year of project management experience
• Knowledge of best practices for SEO/AEO, PPC, and email marketing
• Experience with our tech stack: Google Analytics, Data Studio Reports, WordPress and/or HubSpot