Product Manager

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

About This Role

Xometry is looking for a driven, curious and customer obsessed Staff Product Manager to join its Buyer Experience group. In this role, you will manage the enterprise market segment - large enterprises that use Xometry to get their custom parts manufactured. Enterprise buyers bring a unique set of problems to solve: very large orders, procurement systems, complex purchase orders, contract terms, security and compliance reviews, and multiple stakeholders on a single account. Your job is to design self-service and human-assisted experiences inside that complexity, so an enterprise buyer gets the same frictionless quoting and ordering experience as anyone else, without giving up the controls and process their organization requires.

You will define a 6-12 month forward-looking strategy for the enterprise segment, secure cross-functional buy-in across engineering, design, data science, category management, marketing, sales, legal/compliance and customer success, and hold accountability for outcomes that make quoting and ordering with Xometry frictionless for large accounts.

You will be given a metric and a problem space, not a fully scoped backlog. Comfort defining your own roadmap from ambiguous signals is a requirement, not a bonus.

This role requires a hybrid schedule (3 days a week) at our Waltham, MA or North Bethesda, MD office location.

How You'll Contribute

• Enterprise Ecosystem Growth: Own the enterprise quote-to-order funnel end to end, from procurement intake and account onboarding through repeat ordering. Run structured experiments on RFQ intake flows and multi-stakeholder approval steps, using the results to drive measurable lifts in enterprise activation, conversion, and account expansion, all while keeping the experience self-service or human assisted depending on the need.
• User Research and Insights: Get very close to our enterprise customers and deeply understand the needs of all user personas - the engineer who needs the part, the procurement lead who has to source the part and the compliance reviewer who has to sign off, and their needs do not always line up. Gather feedback directly through interviews, surveys, and usage data, and then build creative solutions to solve their problems.
• Problem Discovery: Proactively identify and define new problem spaces across the enterprise buyer lifecycle that will solve complex pain points for customers and drive the growth of our enterprise business.