City Dispatcher

In this role, you will be responsible for manifesting drivers and dispatching loads of freight with detail and accuracy while maintaining and exceeding metrics. Also, determine the most efficient delivery schedules, taking in various factors such as driver availability, size of load and trip length into consideration and other admin functions as required.

Monday-Friday 2:00AM-10:00PM

Benefits To Joining Midland: 
•    A dynamic, safe, and rewarding work environment
•    A flexible health, drug, dental, and vision plan
•    RRSP matching program
•    Employee & Family Assistance Programs
•    Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
•    3 weeks' paid vacation
•    Maternity leave top-up program
•    Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies 

Responsibilities

• Coordinates daily dispatch operations, including preparing driver manifests and scheduling deliveries and pickups
• Monitors routes in real time, communicates with drivers, and resolves service or scheduling issues
• Supports safety programs through meetings, compliance monitoring, and incident follow-ups
• Reviews performance data and reports (e.g., Idelic) to identify trends and improve operations

Qualifications

• Trade Certification or College Diploma
• 2 to 5 years' experience in dispatch
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Ability to multi-task and willingness to learn
• Excellent computer skills and proficient knowledge of MS Office. 

Working Conditions: 

• Office Environment

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees.  At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

At Midland, we’re not just moving freight — we’re building the next generation of transportation. We’ve been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We’re investing in technology to deliver measurable customer-focused solutions, and we’re also committed to sustainability and growth.

Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we’re proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Whether on the road or in a service centre or office, every Midland employee helps build lasting relationships with our customers. We’re looking for motivated and skilled people who want to contribute to our high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics.

Let’s drive success together.