Business Success Manager

This role is responsible for supporting the success and satisfaction of the Supply Chain and Material Management groups within Irving Shipbuilding. As the most modern shipyard in North America, Irving Shipyard is defined by its pace and appetite for change. This will mean jumping right in, taking ownership, and leading the charge even if the way forward isn’t always clear. If you’re naturally curious, motivated by a fast-moving environment and looking to drive new solutions this is an opportunity for you.

This role involves building and maintaining strong relationships, understanding their business needs, and working to ensure that the IT products or services provided meet those needs effectively. 

The Business Success Managers are the primary point of contact providing support, addressing concerns, and working to maximize the value of technology with business objectives. Strategic engagement may be necessary depending on the characteristics of the account.

This position requires full-time on-site presence

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).  

Responsibilities

• Building and maintaining relationships with customers to understand their goals, challenges, and expectations 
• Overseeing the management of IT systems, infrastructure, and operations to ensure efficiency and reliability
• Leading and managing IT teams, including hiring, training, and mentoring staff
• Serving as an advocate for customers within the company, ensuring their needs are understood and addressed
• Providing guidance and support to customers in using the company's products or services effectively
• Provide management and oversight on technology projects and ensuring they are delivered on time and within budget
• Monitoring satisfaction and identifying opportunities for improvement
• Collaborating with internal teams to ensure business partner success
• Communicating with business partners to provide updates, gather feedback, and address any issues or concerns
• Identifying opportunities for leveraging enterprise products or services that align with the business partners needs and goals
• Communicating the value of IT initiatives and achievements to the organization's leadership and stakeholders

Qualifications

• Undergraduate degree in Engineering, Business or Computer Science  
• 5+ years of IT experience
• Progressive leadership experience
• A practiced communicator with strong verbal, written, and interpersonal skills

Bonus: 

• Business Relationship Management Certification
• PROSCI Certified Change Practitioner

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees.  At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment. 

With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter.  JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”! 

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!