Your IT Future, Delivered

AI Architect

Shape secure, scalable and responsible AI solutions for global logistics.

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. You can leave your mark shaping the technology backbone of the biggest logistics company in the world.

Digitalization. Simply delivered. At IT Services, we are passionate about technology and responsible innovation. Join our diverse, global environment and help turn AI opportunities into trusted enterprise solutions.

#DHL #DHLITServices #GreatPlace #ArtificialIntelligence

Grow together

As an AI Architect, you will translate business needs into end-to-end AI architectures. You will guide solutions from ideation and proof of concept through pilot and enterprise scaling, using approved platforms, reusable patterns and clear guardrails. You will work with business, architecture, engineering, data, cybersecurity and operations teams to deliver AI that is valuable, secure, observable and sustainable.

Key responsibilities

• Assess business problems, define measurable success criteria and select the right approach across automation, machine learning, Generative AI (GenAI), RAG (Knowledge Base) and Agentic AI.
• Design end-to-end AI solutions covering models, data and knowledge, AI and Model Gateways, agent orchestration, memory, APIs, MCP, tools and enterprise integrations.
• Define reference architectures, Non-Functional Requirements (NFR), Architecture Decision Records (ADR) and reusable delivery patterns.
• Guide initiatives through ideation, proof-of-concept (POC), pilot and scaling readiness gates, including architecture, security, governance and operational reviews.
• Embed Responsible AI, privacy, human oversight, agent identity, least privilege, runtime guardrails and auditability into solution designs.
• Define CI/CD, testing, evals, observability, resilience, support and continuous improvement.
• Optimize quality, performance and cost through model selection (token economics), routing, token tracking, quotas and usage monitoring.
• Guide implementation teams, review solution conformance and communicate architectural trade-offs to technical and senior stakeholders.
• Define integration solutions in a complex DHL application environment to deliver Business requirements.

Competencies

AI architecture and engineering

• Proven experience designing enterprise AI, ML, Generative AI or Agentic AI solutions from concept to production.
• Strong knowledge of LLMs, RAG, embeddings, vector databases, prompt and context engineering, agents, multi-agent patterns and MCP.
• Understanding of cloud, containers, APIs, microservices, event-driven integration, Python, data pipelines and SQL or NoSQL technologies.
• Experience with AI gateways, orchestration frameworks, LLMOps, CI/CD and automated testing.

Security, governance and operations

• Knowledge of Responsible AI, data privacy/residency, model risk, threat controls, human-in-the-loop design and regulatory compliance.
• Understanding of agent and workload identity, OAuth/OIDC, SSO, service principals, delegated access and zero-trust authorization.
• Experience defining AI evaluation, observability, logging, tracing, monitoring, audit trails and cost controls.
• Ability to design for scalability, latency, resilience, isolation, data residency, disaster recovery and operational support.

Architecture leadership

• Ability to translate business outcomes into clear target architectures, roadmaps and pragmatic technology choices.
• Strong architecture documentation, diagramming, facilitation, and presentation skills.
• Collaborative, self-starting and able to work across different divisions including Business, Business IT, Enterprise Architecture (EA), IT Services (ITS) and InfoSec.
• Ability to balance innovation, delivery speed, risk, operability and total cost of ownership.

Ready to embark on the journey?

You bring strong enterprise or solution architecture experience and have shaped complex, production-ready solutions. Practical experience with AI platforms, data and knowledge architecture, cloud, integration, security and operations is essential. Hands-on familiarity with Python, AI SDKs or orchestration frameworks is an advantage. You communicate confidently in English and can work effectively across regions and disciplines.

An array of benefits for you

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team

Hi, my name is Erick Chen and I am Head of Subdomain for the Pickup, Delivery and Clearance domain within our IT Services Express Solution business unit. My passion has always been architecture. Together with a multinational and diverse team, we are working toward our shared technology ambition. We look forward to welcoming talented people to our team.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.