International Freight Services Manager

Responsibilities

•    Oversee day-to-day operations of the department and ensure coherence and
•    continuity
•    Close coordination with carriers, customers, shippers/consignees and suppliers to plan the most appropriate freight solutions
•    Carrier, freight contract and procurement management (ensure pricing competitiveness)
•    Liaise, coordinate and negotiate terms of carriage with carriers, shippers and consignees
•    Own, monitor and manage the unit’s financials and profitability. Review pricing strategies and conduct profit
margin analysis to maintain competitiveness;
•    Support commercial pursuits with competitive pricing and innovative solutions
•    Lead implementation and onboarding of new freight customers
•    Resolve service issues promptly; conduct root-cause analysis and develop corrective action plans. Escalate more complex cases to SQ team for guidance and alignment
•    Review processes and develop continuous improvement strategies to drive efficiencies and customer satisfaction
•    Liaise and coordinate with other internal stakeholders to ensure that the end-to-end freight process is seamless
•    Prepare accurate weekly performance reports for senior management
•    Coordinate with regional freight product teams to implement new freight products and solutions in Thailand
•    Manage the department’s budget and lead the IFS team to achieve financial targets, KPIs and customer satisfaction levels
•    Manage team members; recruit, train, manage performance.

 

Qualifications

•    At least 10 years of proven experience in the international freight logistics environment 
•    Extensive experiences in servicing freight customers and highly capable to provide alternative solutions for customers related to international freight
•    Strong relationship and network with local offices of major carriers and local forwarders
•    In depth knowledge of international freight documentation procedures and flows.
•    Good knowledge of trade compliance requirements, IMO/DG regulations and other local regulatory requirements
•    Ability to work independently and able to supervise and track multiple processes
•    Computer-savvy with a working knowledge of freight and logistics platform. Familiarity with CargoWise is an advantage
•    Strong stakeholders (both internal and external) management skills.
•    Good English skills (spoken and written) and interpersonal skills
•    High analytical skill to keep track of vendors contract, freight profitability and productivity
•    High ability to handle unexpected issues pertaining to customers, vendors, and related part of logistics chain.
•    Monitor and manage KPIs
•    Lead, supervise, coach and train staff