Process Expert
Posted 8 Oct 2026
Advertised as “Process Expert, GBS Customer Service and Support”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
No salary listed for this role.
Study levelBachelor's
Responsibilities
Customer Relationship Management
- Quick response and provide solutions for problem solving to meet customer requirements.
- Continue to improve customers' satisfaction and meet customers' service level.
- Cooperate with service providers to solve local customs/trucking problems.
- Well manage the key/VIP accounts.
Operational
- Plan shipments and input into system based on customer requirements.
- Track Accounts Receivables.
- Work with documentation team to make sure shipments well closed.
- Prepare regular reports for customers.
- Meet/exceed individual KPIs, including productivity, on-time response, accuracy, etc.