Courier Operations Supervisor

Midland Transport is currently seeking a Courier Operations Supervisor in Saint John, NB. The Courier Operations Supervisor is the first point of contact for all things courier in Saint John, NB. All drivers and dock staff will report to the supervisor who in turn reports to the terminal manager. Responsible for dispatching, coding, reporting, and driving operational excellence through daily management/ Irving Management System.

Midland is proud to offer a competitive salary and benefits package, including but not limited to:
•    A flexible health, drug, dental, and vision plan
•    Employee & Family Assistance Programs
•    Health & wellness reimbursements, includes gym memberships, fitness classes or online workout programs
•    Maternity leave top-up program (if applicable)
•    RRSP matching program
•    Opportunities to take part in job related training and development as well as 24/7 access to online curated learning  
•    Growth and progression opportunities within Midland and the larger network of the JD Irving group of companies
•    Hybrid Work Schedule (if applicable) to provide you the flexibility to work from home up to 2 days per week

Responsibilities

•    Monday to Friday 7:00am-4:00pm . 
•    Oversee daily courier operations, including dispatching, coding, and reporting
•    Optimize delivery routes to maximize service efficiency and control costs
•    Lead daily huddles and monthly meetings to support and communicate operational updates
•    Conduct quarterly driver ride-alongs to identify and implement on-road efficiencies
•    Partner with Terminal Manager to review weekly service and cost performance reports
•    Manage courier budget, making adjustments to ensure targets are met
•    Conduct semi-annual performance reviews with direct reports to drive development and improvement
•    Supervise dock operations, maintaining a clean, functional environment and leading continuous improvement initiatives

Qualifications

•    5+ years' experience managing a team. Experience in the transportation industry (courier specific) considered an asset
•    Minimum High School Diploma, University/College degree considered an asset
•    Effective communicator with demonstrated ability to work within a team environment
•    Ability to work in a fast-paced environment
•    Ability to work effectively with Excel, Word and Teams
•    Class 5 license for covering a driver if needed
•    Experience using ERP systems such as FACTS considered an asset. 

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees.  At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

At Midland, we’re not just moving freight — we’re building the next generation of transportation. We’ve been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We’re investing in technology to deliver measurable customer-focused solutions, and we’re also committed to sustainability and growth.

Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we’re proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Whether on the road or in a service centre or office, every Midland employee helps build lasting relationships with our customers. We’re looking for motivated and skilled people who want to contribute to our high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics.

Let’s drive success together.