Process Associate

This position is responsible to deliver data services, either Data Quality Analytics (DQA) or Data Guaranteed (DG), as per agreed scope and service level with customer.

Responsibilities

• Completes timely, weekly & monthly DQA related reports so that customer can attain supply chain information more conveniently and efficiently.
• Supports in closing the gap of missing events or milestones for DG customers.
• Regularly abstracts related shipment data from system to check missing or inaccurate information.
• Clarifies and follows up with concerned parties on root cause of data discrepancies.
• Reconciles internally as well as externally when any issue was found.
• Reviews contract / agreement and works with Logistics Analyst (LA) to re-new if they are about to expire.
• Provides pro-active monitoring of customer facing data.
• Validates accuracy and timeliness of EDI events as requested by the customer.
• Tracks shipment milestones and reports any missing events with associated reasons.
• Works with responsible service provider for error resolution and update status timely.
• Tracks missing milestones and updates APLL system as per agreed SLA to make sure customers get complete and timely data.

Qualifications

• Must have completed a bachelor's degree; Mathematics major is preferred.
• Integrity with strong sense of trust and responsibility
• Ability to learn new knowledge and skills quickly
• Strong problem solving and communication skills
• Experienced with Microsoft Office applications, especially Excel
• Good in reading, written and spoken English
• Possess data analytical skills and logical thinking
• Attention to details and result-oriented
• Self-motivated and willing to work under pressure
• Strong organization skills and ability to follow documented procedures
• Strong problem solving and communication skills
• Background in freight forwarding, consolidation and logistics is preferred