Operations Supervisor

The Operations Supervisor is responsible in providing guidance and leadership to team leaders and members to achieve both customer and business outcomes through effective communication, problem solving, and efficient process execution.    

He/she will lead the team to implement and execute the right processes in order to achieve productivity, timeliness, and quality success measures and enable business growth.  He/She will also monitor and assess teams’ operational methods and processes and propose ways to improve them. 

This position reports to Global Business Services – Operations Manager. 

Responsibilities

Operations Management 

• Manages and leads leaders and members in the execution of day-to-day operations based on migrated processes which includes but not limited to:  

  • DN/SOA Confirmation
  • SEA Job Creation and Cost estimate process 

• Possesses in-depth understanding of business and processes to be able to effectively monitor overall performance in order to achieve service and operational excellence 

• Develops and implements standard operational rhythm to consistently deliver service level objectives and metrics on timeliness, accuracy, quality of work, and customer satisfaction 

• Sets clear and realistic goals to leaders and members and monitors team and individual performance regularly 

• Advocates process documentation and standardization towards process maturity 

• Drives key initiatives to facilitate process improvement and efficiency; Partners with both internal and external customers to implement critical actions 

• Conducts root cause analysis to drive permanent issue resolution 

People Management 

• Leads and creates a strong team culture of collaboration, ownership, agility, and resilience through regular 1:1 with direct reports, team huddles, and engagement initiatives 
• Identifies training and development programs for members and leaders to develop a high performing and engaging team 

Stakeholder Management 

• Conducts monthly business and operations review with customers and stakeholders to discuss results and performance, issues for resolution, process alignment and standardization 

• Proactively communicates updates, issues and progress that require immediate attention or resolution from both internal and external customers 

Qualifications

• At least Bachelor’s degree; Master’s degree/MBA is a plus 

• More than 3 years of relevant working experience in the same leadership capacity; Experience in shared service set-up in a logistics and/or freight forwarding is preferred