Process Expert

Responsible for assisting the team to ensure that operations and tasks run smoothly with no issues and billing are done accurately and effectively. 

Responsibilities

• Ensures accurate and completeness of customized statement billings to customers within the SLAs’

• Ensures timeliness and accuracy of accounting entries input to system

• Ensures no delay in cargo release by updating cheque number and amount in GFF system in an accurate and timely manner. Performs GFF cargo release in a timely manner by updating release order, cheque number and amount in GFF against HBL (House Bill) within 4 hours and a strict 2 hours for urgent case

• Monitors and responses to Freight Cashier and functional mailbox emails are promptly cleared daily

• Settles billing disputes in a timely manner to avoid collection being delayed

• Creates and completes credit memo, invoice voiding and invoice upload

• Performs voiding of invoices as and when receives request from origins/collectors/other stakeholders

• Responsible to extract necessary information from the systems and be able to deliver the information to the stakeholders upon their request

• Monitors and ensures emails are being replied within the same day and being resolved promptly

• Responsible to back up the fellow team member in their absence

• Responsible to back up the team leader in their absence especially on voiding and reporting

• Ensures Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved

• Ensures issues not resolved are escalated to supervisor on a timely basis

• Trains new staff onboard on job task and to work with team leader to update the DPM on IFS, application and assists any ad hoc task whenever needed (as required)

Qualifications

• Candidate must possess at least a Diploma, Post Graduate Diploma, and Professional Degree in Business Administration/Business Management/Finance/Accountancy or equivalent.

• 0-1 year related experience in Finance and Accounts Payables

• Possesses strong analytical skills and accounting knowledge. Shipping / Logistics knowledge

• Can speak/write fluently in English

• Strong working knowledge of Excel, Access, Database querying