Global Project Management and Customer Implementation Director

Overview: 

The Director of Global Project Management and Customer Implementation leads the strategy, execution, and oversight of a portfolio of supply chain solutions projects across APLL Regions (Americas – EMEA – ASIA). 

This role defines, sets and manages project methodology. This role monitors and ensures the effective implementation of new operations, complex customer solutions, enterprise and strategic initiatives.  The director manages project prioritization, project justification, scope, resource planning, and execution through a team of project managers and analysts and in collaboration with functional heads, corporate SMEs and vendor teams. 

The Director oversees project portfolios to ensure they meet APL Logistics’ and customer requirements, applying both APLL standards and Agile methodologies as appropriate. The role requires strong leadership to coordinate across functional areas such as operations, IT, finance, HR, and commercial and customer teams. This position reports directly to Sr Director Operations Excellence.

This role also collaborates and works with region heads in the definition of global project standardization and roadmap.  This role will have direct access to counsel and influence APLL C suite team on strategy planning and execution.

Responsibilities

Roles & Responsibilities

Project Portfolio Management

• Lead, manage, and monitor a diverse portfolio of complex supply chain projects, including new customer implementations and strategic initiatives.
• Provide guidance and support to project managers in executing detailed project plans that align with customer goals and organizational strategies.
• Maintain and manage a portfolio tool to ensure real-time accuracy of project status, timelines, and resource allocation.
• Ensure project governance, adhering to established project management methodologies, with a focus on meeting cost, quality, and delivery goals.
• Balance resources across multiple projects, ensuring the appropriate skills and expertise are applied to each project phase.

Cross-Functional Collaboration & Customer Engagement

• Engage with operations, technology, human resources, finance, legal, and commercial teams to deliver integrated solutions.
• Act as the primary point of contact with senior leadership and key stakeholders, both internally and with customers, on project status, risks, and outcomes.
• Collaborate closely with commercial teams on RFPs and proposals, providing project-related cost estimates, timelines, and risk assessments.