Associate Representative, Customer Service and Support

Responsible for coordinating the daily warehouse activities for the assigned scope in a safe and efficient manner and the adoption of technological devices where necessary to aid in completing the responsibilities assigned. Ensure all customers' requirements are completed and meet their satisfaction level as per SLAs and KPIs.

Responsibilities

Inventory Management

• Maintain accurate inventory records using the company's inventory management system.
• Monitor stock levels, anticipate shortages and coordinate replenishment as needed.
• Collaborate with procurement team to ensure timely reordering of products.
• Coordinate cargo or material-handling security procedures for hazardous goods.

Order Fulfilment

• Coordinate the picking, packing and shipping of orders to ensure timely and accurate deliveries.
• Address any discrepancies or issues related to order fulfilment and resolve them promptly.
• Implement quality control measures to ensure products are properly packaged and labeled.
• Liaise with Customer Service and Support teams and provide progress updates to customers; arrangement for inbound and outbound shipments; check and ensure proper documentations are in placed as per local regulatory requirements (i.e. packing list, BOL etc.).

Quality Assurance

• Inspect and validate stocks (SKUs, colour, size, quantity, defects etc.) against customers' orders.
• Generate supporting documents for non-compliance for follow-up actions.

Operational Compliance

• Ensure workplace safety standards and protocols are adhered to create a safe working environment for all.

Stakeholder Management

• Collaborate with other departments/teams to complete day-to-day responsibilities as required.
• Communicate effectively to ensure smooth coordination of tasks and timely order processing.

Qualifications

Minimum 1 year of experience in logistics, warehousing, transportation, distribution or related fields

MAKING THE IMPOSSIBLE, POSSIBLE
APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.  
AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.