Cloud Operations

Job Overview:

Weatherford have a great opportunity for a Cloud Operations Lead to join the Team in Houston.  The Cloud Operations Lead is responsible for **​****leading Cloud operations to maintain hosted (SaaS) Software product offerings for Oil and Gas customers, by following on managing Onboarding tasks, system maintenance and upgrades and hosting support activities.**​ 

Responsibilities:

• Own end-to-end Cloud Operations for CygNet and ForeSite SaaS offerings, ensuring availability, performance, security, and cost efficiency. 

• Lead day-to-day operations and ticket support: monitoring, incident response, escalation, and post-incident reviews with corrective/preventive actions. 

• Define and maintain service objectives (SLAs), operational KPIs, and reporting for reliability, customer experience, and operational efficiency. 

• Drive onboarding and tenant provisioning for new customers, including environment readiness, data migration coordination, and go-live checklists. 

• Plan, coordinate, and execute releases, upgrades, and maintenance windows with Product, Engineering, and Customer Success; ensure change management and rollback readiness. 

• Implement and continuously improve observability (logs/metrics/traces), alerting, runbooks, and automation. 

• Own capacity planning and performance management (load testing coordination, scaling strategies, and bottleneck remediation). 

• Own cloud cost governance: budgets, tagging, cost allocation per product/tenant, and optimization initiatives. 

• Establish and maintain backup, disaster recovery, and business continuity plans. 

• Partner with IT Security to maintain compliance requirements (e.g., access controls, vulnerability management, audit evidence, and secure operations practices). 

• Collaborate with customer OT/field teams and internal stakeholders to design and support secure OT-to-cloud connectivity and data flows, aligned with operational constraints and safety requirements. 

• Manage and mentor the Cloud Operations team: hiring, goal setting, coaching, on-call schedules, training plans, and performance feedback. 

• Manage vendors and cloud service providers as needed; oversee support contracts and coordinate with third-party hosting/managed services. 

• Ensure operational readiness for new features and software by participating in design reviews and defining operational acceptance criteria.