Technical Solutions Expert

Publication date : Oct 15, 2026, 12:00AM

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Job Purpose:

Provide 24x7 Level 2 support for Unified Communications solutions (Microsoft, BTG, Avaya) to international customers. Manage end-to-end incident resolution, perform standard and complex changes for IP Telephony, and ensure seamless service delivery.

Responsibilities:

• Deliver exceptional customer experience through prompt and effective support.
• Own and manage incidents and change requests according to shift schedules.
• Ensure timely resolution of voice services issues across multivendor platforms and Orange core voice network.
• Maintain service restoration and business continuity.
• Collaborate with higher technical support, vendors, and internal teams to resolve incidents.
• Escalate issues as needed, providing detailed fault analysis.
• Log, track, and update all incident actions, maintaining clear communication with customers.
• Keep management informed of major incidents and high-impact issues.
• Follow escalation procedures and activate chronic issue protocols when necessary.
• Continuously update technical knowledge on relevant technologies.
• Support assigned tasks and projects efficiently, contributing to team goals.

Qualifications:

• Bachelor’s degree in Telecommunications, Computer Engineering, or related field.
• Certifications: Microsoft Teams, AudioCodes, Avaya ACA, CCNP Voice (preferred).
• Experience with SIP tracing, analysis, and VoIP protocols (H.323, SIP, SS7, ISDN, SBC).
• Knowledge of Microsoft Teams, Azure, and Avaya products.
• 2+ years of operational experience in voice and network support.

Skills:

• Strong interpersonal and communication skills.
• Customer-focused with a proactive approach.
• Target-driven and business-oriented.