Technical & Services Manager

ACCOUNTABILITIES

• Owns the management, oversight, and continuous improvement of aircraft technical services, engineering standards, and airworthiness compliance.

• Accountable for ensuring all fleet maintenance programs, engineering orders, and modifications comply strictly with Civil Aviation Authority of Malaysia (CAAM) regulations and manufacturer specifications.

• Answerable for fleet reliability, technical dispatch reliability, and the effective control of technical maintenance costs and resources.

RESPONSIBILITIES

• Deliver comprehensive engineering policies, procedures, and maintenance programs to support safe and efficient airline operations.

• Oversee the management of aircraft airworthiness directives (ADs), service bulletins (Sbs), and structural/avionics modification projects.

• Achieve key performance indicators (KPIs) relating to fleet technical dispatch reliability, scheduled maintenance turnaround times, and audit compliance targets.

• Monitor fleet health trends, analyze reliability data, and implement corrective or preventive engineering actions.

• Support regulatory compliance processes, internal/external quality audits, and technical liaisons with aviation authorities and original equipment manufacturers (OEMs).

• Coordinate technical documentation updates, configuration management, and airworthiness records maintenance.

AUTHORITY

• Make independent technical and engineering decisions regarding aircraft airworthiness dispositions, defect rectifications, and maintenance scheduling adjustments.

• Grant approvals for minor engineering drawings, maintenance deferments within approved MEL/CAME limits, and routine technical procedures.

• Manage assigned departmental budgets, technical service contracts, and engineering software/tooling resources.

• Escalate major fleet grounding issues, significant safety hazards, unresolvable airworthiness compliance conflicts, or unbudgeted capital expenditures to higher management.

DELEGATION OF DUTIES

• Backup / Acting: [Insert Designated Deputy, e.g., Senior Engineer / Assistant Manager, Technical Services] acts as the backup during absences.

• Delegable Responsibilities: Routine defect evaluations, daily maintenance monitoring, technical coordination meetings, and standard airworthiness record reviews.

• Circumstances for Delegation: Planned leave, official business travel, or temporary operational incapacity.

• Limitations on Delegation: Cannot delegate final approval authority for major structural modifications, policy changes, budget reallocations, or formal regulatory responses without prior written authorization from the Department Head.

MINIMUM QUALIFICATIONS

• Educational Qualifications: Bachelor’s Degree in Aerospace Engineering, Aeronautical Engineering, Mechanical Engineering, or a related technical discipline.

• Certifications or Licenses: Valid CAAM Category A or B Licensed Aircraft Maintenance Engineer (LAME) license, or equivalent internationally recognized ICAO Type II license is highly preferred.

• Relevant Experience: Minimum of 8 to 10 years of progressive experience in aircraft maintenance, engineering, or technical services, with at least 3 years in a managerial or supervisory capacity.

• Technical Skills: Advanced knowledge of aircraft systems, maintenance planning software, airworthiness regulations, reliability monitoring, and project management.

• Competencies, Knowledge, and Behaviors: Strong leadership, analytical problem-solving, effective cross-functional communication, and high integrity.

• Regulatory or Industry Requirements: Thorough familiarity with Civil Aviation Regulations (CAR 2016 / Malaysian Aviation Regulations) and aviation safety management systems (SMS).