Business Excellence Manager

Responsibilities

• Lead and manage all digital transformation initiatives for the coal trading business, ensuring alignment with business objectives, operational priorities, and leadership expectations.

• Act as the key business coordinator with the Central IT team for planning, development, implementation, and stabilization of all business-related digital projects.

• Prepare, review, validate, and finalize Business Requirement Documents (BRDs) in consultation with business users, functional teams, and technology partners.

• Coordinate with end users for User Acceptance Testing (UAT), including test-case preparation, issue identification, feedback consolidation, closure tracking, and final business sign-off.

• Lead IRM digital initiatives and ensure effective implementation, adoption, and value realization across relevant business functions. 

• Drive improvement in GATI project.

• Lead and support the MITRA App initiative.

• Deal Portal - ADMIN, including user access coordination, master-data support, process compliance, system hygiene, and issue resolution. 

• Identify, evaluate, and implement new business excellence ideas, automation opportunities, and process-improvement projects to enhance efficiency, transparency, and decision-making.

• Carry out customer analysis, market intelligence, and competitor benchmarking to support sales strategy, customer engagement, pricing decisions, and leadership reviews.

• Prepare customer intelligence reports, business insights, and analytical summaries based on internal data, market trends, customer behavior, and business performance indicators.

• Develop and maintain standardized business presentations for internal reviews, leadership meetings, customer discussions, marketing events, and strategic business updates.

• Create, maintain, and improve business dashboards covering sales, operations, customer performance, project status, KPIs, market trends, and other key business metrics.

• Coordinate with sales, sourcing, finance, operations, logistics, compliance, and other cross-functional teams to collect inputs, validate data, and ensure accuracy of reports and dashboards.

• Monitor progress of ongoing digital and business excellence projects through structured trackers, timelines, status reports, issue logs, and periodic review mechanisms.