Service Business Leader

As a Service Business Leader here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers.

You will report directly to the General Manager and work from your assigned home site in the northeast area of the US in a hybrid work environment.

In this role, you will drive customer satisfaction, operational excellence, and business growth by leading field service operations, managing customer relationships, and delivering strategic and financial performance across complex service environments.

Responsibilities

KEY RESPONSIBILITIES

• Lead multi-site field service and facilities operations supporting large facilities, boiler plants, chiller plants, electrical distribution systems, and critical infrastructure environments.
• Own contract execution, customer satisfaction, and operational performance for complex service portfolios.
• Manage P&L performance including revenue, margin, operating income, forecasting, and productivity metrics.
• Lead managers, supervisors, and field service teams to ensure safe, efficient, and compliant service delivery.
• Maintain executive-level customer relationships and ensure achievement of contractual KPI and SLA commitments.
• Drive continuous improvement initiatives to improve productivity, operational efficiency, and customer outcomes.
• Partner with sales, operations, finance, engineering, and customer stakeholders to support business objectives and growth.
• Monitor operational, financial, and customer performance metrics and implement corrective actions as needed.
• Ensure compliance with company policies, contractual obligations, and regulatory requirements.
• Monitor enterprise, contractual, and operational risks across a portfolio of service agreements and implement mitigation strategies to safeguard customer relationships, financial performance, and business continuity.

Qualifications

YOU MUST HAVE

• Minimum of 5 years of experience leading field service, facilities management, building services, industrial services, or technical service operations.
• Minimum 3 years of experience managing managers and leading a diverse workforce of 50 or more employees.
• Direct ownership of a P&L and operating budget of at least $12 million annually.
• Direct responsibility for managing multi-tier service contracts valued at $12 million or more annually.
• Experience managing contracts with defined KPI or SLA performance guarantees.
• Minimum 5 years of experience supporting large facilities, power plants, boiler plants, chiller plants, electrical distribution systems, or critical infrastructure environments.
• Experience managing executive-level customer relationships tied to large service contracts.

WE VALUE

• Bachelor's degree in Engineering, Facilities Management, Business, Construction Management, or related field.
• Experience leading multi-site operations across a regional, national, or large geographic footprint.
• Experience in Public-Private Partnership (P3) environments.
• Experience in building services, facilities services, fire and life safety, security, automation, or related technical service industries.
• Experience developing service growth strategies and expanding long-term customer partnerships.
• Experience leading operations in critical uptime or downtime-sensitive environments.
• Experience implementing KPI-driven performance management and continuous improvement programs.
• Strong ability to influence senior stakeholders across sales, operations, finance, engineering, and product organizations.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 10/07/2026

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more

THE BUSINESS UNIT

Honeywell Customer Experience (CX) is dedicated to delivering exceptional service and support to our customers worldwide. We focus on enhancing customer satisfaction through innovative solutions, proactive service management, and continuous improvement initiatives. Our team works closely with customers to understand their needs and deliver tailored services that drive loyalty and business growth.

The annual base salary range for this position in California, New Jersey, New York, Massachusetts, and Washington State (excluding most major metropolitan areas), and anywhere in Colorado, Connecticut, Hawaii, Illinois, Maine, Minnesota, Vermont, and Virginia is <$138,000 - $173,000>. For Washington, DC, and most major metropolitan areas in California, New Jersey, New York, Massachusetts, and Washington State, the annual base salary range is <$158,000 - $199,000>. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including, but not limited to, the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations."

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.