BranchFactor Summary

The original posting with the fluff stripped out

Compensation

No salary listed for this role.

Role speciality

Customer Master Data GovernanceCustomer OnboardingData QualitySAP Master Data Governance

Useful technologies

ExcelPower BISAP ERPSAP MDGSAP S/4HANASAP SD

Preferred qualifications

Study levelPost-doctorate

Original posting

Responsibilities

A. Customer Master Governance and Policy Control

Define, implement, and sustain enterprise-wide Customer Master data standards, policies, naming conventions, field-level controls, approval matrices, SOPs, and governance procedures.
Ensure standardization of customer creation, extension, modification, blocking, unblocking, and archival processes across legal entities and business units.
Govern Customer Master records for B2B customers, dealers, distributors, channel partners, institutional customers, government customers, export customers, intercompany customers, and group companies.
Ensure compliance with internal controls, audit requirements, GST/TDS/PAN/CIN/MSME validations, taxation rules, and applicable business policies.
Drive governance adherence through periodic reviews, compliance checks, issue logs, exception management, and preventive controls.

B. Customer Master Operations and SLA Delivery

Lead daily Customer Master Data operations and ensure timely processing of creation, change, extension, block, unblock, and mass maintenance requests in SAP MDG/SAP ERP.
Monitor volumes, ageing, backlog, workload distribution, escalations, and turnaround time across business units.
Ensure strict adherence to SLA, First Time Right, accuracy, productivity, and quality targets.
Review complex or high-impact Customer Master requests and provide guidance to the processing team on fit, form, mandatory checks, and compliance requirements.
Publish daily/weekly/monthly operational performance reports covering ticket volumes, CRUD activity, ageing, backlog, SLA adherence, accuracy, and business-wise request distribution.

C. Customer Onboarding and Business Partner Enablement

Lead the end-to-end customer onboarding governance process across multiple business entities and sales channels.
Coordinate with Sales, Marketing, Commercial, Finance, Credit Management, Taxation, and IT teams to resolve customer onboarding issues and approval dependencies.
Ensure customer onboarding controls are standardized across cement, manufacturing, infrastructure, and conglomerate businesses.
Support customer onboarding for dealers, distributors, project customers, institutional customers, government customers, export customers, and strategic accounts.