Information Coordinator

• Permanent | Full-Time
• Wellington -  MSD National Office
• Salary range: $90,743.00 - $109,980.00

About Historic Claims

Historic Claims, on behalf of the Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.
 

Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right. A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

About the role | Mō te tūnga

The Senior Information Coordinator reads, reviews and releases claimants’ personal information to them. As part of this process, we ensure the information released complies with relevant legislation – especially the Privacy Act.  Historic Claims has a strong focus on transparency.  Releasing information to claimants is an important part of the resolution process. It provides them with crucial insight into their past experiences in care.

The Senior Information Coordinator will also support the induction and training of new Information Coordination staff, take on project management roles and be involved from time to time in exercises to review and strengthen team capability.
The Information Coordination team has a collaborative workplace culture with a strong client focus. Historic Claims also offers excellent career progression opportunities.

Skills and Experience | Mōu – Ngā Pūkenga me ngā Wheako

To be successful in this role you will have:

• Working knowledge of the applicable legislation i.e. Official Information Act, Privacy Act 2020, Oranga Tamariki Act 1989, and the Children’s and Young People’s Wellbeing Act 1989.
• A relevant tertiary qualification or equivalent relevant work experience.
• Proven competency working with the MS Office Suite and records management systems.
• Relationship management ability.
• Able to prioritise work to achieve results with attention to detail.
• Exemplary standard of written and oral communication.
• Demonstrated excellence in the provision of client focused, administrative and corporate advice and services to managers and staff.
• Ability to demonstrate empathy, and understand client needs, concerns and priorities.

Position Description | He Whakaahuatanga Tūnga

A copy of the position description can be found here: Senior Information Coordinator position description

Salary | Utu-ā-tau: $90,743.00 - $109,980.00

Applications close | Ka kati ngā tono hei te: Thursday, 22nd October 2026

About us | Mō mātou

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

How to apply | Me pēhea te tuku tono

Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.

All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@MSD.govt.nz

Internal MSD Employees -  please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Joining us | Ko te hono mai

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.