Parts Advisor

Exciting Opportunity: Join Ali & Sons as a Parts Advisor

Are you customer-focused, organized, and knowledgeable about automotive parts? Do you enjoy helping customers find the right products while ensuring accurate inventory and sales records?

Join Ali & Sons Group as a Parts Advisor, where you’ll play an important role in delivering excellent counter sales service, supporting customers and technicians, and ensuring parts inventory and related records are maintained accurately and efficiently.

Key Responsibilities:

• Greet customers professionally and provide a welcoming counter sales experience.
• Advise customers on part numbers, prices, availability, and suitable alternatives.
• Provide guidance on the proper use and care of parts, as well as specialized products and services.
• Prepare accurate parts estimates, quotations, delivery orders, and sales invoices.
• Follow established credit terms and credit sales procedures for the Parts Dealers Network.
• Explain and follow parts return and warranty policies, as well as expected delivery dates for customers and technicians.
• Assist with designing and maintaining an attractive and effective accessories display.
• Maintain a clean, organized, and professional working area.
• Maintain accurate sales records to support inventory control and follow up on outstanding records.
• Operate computerized inventory and re-ordering systems effectively.
• Prepare and follow up on Loss Sales Reports to identify missed sales opportunities.
• Coordinate with the Ordering Section to source requested parts and follow up on lead times and delivery status.
• Provide support and coverage for the Service Advisor whenever required.
• Perform other duties and responsibilities assigned by the Parts Sales Supervisor / Procurement & Stores Manager.

Role Purpose:

To meet counter sales requirements while ensuring that parts inventory, sales records, and associated documentation are maintained accurately and appropriately.

What We’re Looking For:

• Education: A Degree or Diploma in Material Management or a related field is preferred.
• Experience: Minimum 2 years of experience in a comparable working environment.
• Languages: Fluency in English is essential.
• Computer Skills: Computer literate with strong skills in computerized warehouse and inventory management systems.
• Customer Focus: Ability to understand customer requirements and provide accurate, professional advice on parts and related products.
• Communication: Strong communication and coordination skills when dealing with customers, technicians, suppliers, and internal teams.
• Teamwork: A collaborative approach with the ability to support colleagues and contribute to overall team performance.

Key Competencies:

We’re looking for someone who demonstrates:

• Accountability and ownership
• Effective communication
• Professional integrity
• Creative problem-solving
• Positive initiative and motivation
• Flexibility and adaptability
• Teamwork and collaboration
• Strong customer relationship management
• QHSE awareness

Why Join Ali & Sons?

At Ali & Sons, we are committed to excellence, growth, and customer satisfaction. As part of a well-established and diversified business group in the UAE, you will benefit from:

• A professional environment focused on teamwork and development.
• Opportunities to build and advance your career within a reputable organization.
• Exposure to leading automotive brands, products, and systems.
• A culture that values accountability, customer service, accuracy, and operational excellence.

Ready to Drive Your Career Forward?

If you are passionate about automotive parts, enjoy working with customers, and have the organizational and technical skills to deliver exceptional counter sales support, apply now and become a part of Ali & Sons!

At Ali & Sons, we work with some of the most well-known and prestigious automotive brands in the world. The companies we work with are globally recognised for quality, reliability, and sophistication, and for many of them we are the sole distribution agent in the UAE. With our automotive clients, we strive to provide customers with the best experiences possible driven by high-tech showrooms, world-leading after-sales support, and comprehensive guidance through every stage of the buying process.