Role Purpose:

To administer and support key infrastructure and security technologies, including Oracle/Microsoft/Open-Source Databases, Cloud Services (Oracle, Microsoft Iaas/Paas), Servers and Storage Services, in accordance with EMARAT’s policies, processes, and standard operating procedures.

Responsibilities:

Plan, Design & Implement

Plans, designs, and implements server and database management infrastructure based on EMARAT’s operating system.
Analyses new IT technologies and trends by conducting proof of concepts and prepares reports for upper management to make informed decisions.
Liaise with Storage, Networking, Desktop, and Application support team as required to ensure the system is live and operational

Administration & Operational Support

Provides technical support for Oracle/Microsoft/Opensource databases and Cloud Services (IaaS/Paas) under the assigned area of work, ensuring that the system runs smoothly by providing enough data space
Attends to operational support faults and requests as per approved service level agreements, keeps the system up-to-date, and eliminates old bugs
Provide 2nd-level technical support to the helpdesk and other technical areas
Documents systems, developments, procedures, and standards
Works within and helps develop the ITIL best practice framework for service delivery.
Escalates system deficiencies and hardware problems to suppliers and supervisors; liaises with external support vendors as required.
Ensure systems are secure by performing regular patch management, access reviews, and following the zero trust principles.
Continuously monitor IT systems for security breaches and vulnerabilities using security tools and software.
Adapt security protocols and configurations based on emerging threats and vulnerabilities to ensure the protection of sensitive data and systems.
Perform regular audits of IT systems to assess compliance with security policies and standards.
Conduct vulnerability assessments to identify weaknesses in systems and applications and recommend remediation strategies to mitigate risks.
Assist in the configuration of operating systems and security applications to ensure they are set up according to organizational security standards.
Participate in patch management processes by obtaining, testing, and applying updates to operating systems and applications to protect against known vulnerabilities.
Organize and maintain security logs, ensuring that all security-related events are documented accurately for future reference and analysis.
Manage incident reports related to security breaches or system failures, ensuring that they are investigated thoroughly and resolved on time.
Serve as the first point of contact for security incidents, providing initial troubleshooting and support to resolve issues.
Escalate complex security incidents to the Manager of Database & System Administration or other relevant personnel as needed.
Collaborate with the IT team to develop and implement security awareness training programs for staff, ensuring that all employees understand their role in maintaining security.
Assist in training new employees on IT security protocols, best practices, and the proper use of security tools.
Participate in the development and implementation of incident response plans to ensure a coordinated approach to managing security incidents.
Assist in conducting tabletop exercises and simulations to test the effectiveness of incident response plans and improve readiness.
Stay updated on the latest trends in IT security, including emerging threats, vulnerabilities, and best practices.
Participate in professional development opportunities, such as training sessions and conferences, to enhance knowledge and skills in IT security and system administration.
Ensure compliance with established IT security policies and procedures.
Participate in the development of best practices for IT security and system administration.
Assist in the development and implementation of IT security strategies and policies.
Participate in the planning and execution of security-related projects and system administration tasks.
To support the Manager of Database & System Administration in ensuring the security and integrity of IT systems, managing system administration tasks, and maintaining the overall security posture of the organization.

Project Management:

Support project managers in planning and designing infrastructure requirements.
Contribute to developing project scope, timelines, and resource allocation projects, ensuring alignment with organizational goals.
Assist in conducting feasibility studies and providing technical input during the project planning phase.
Work closely with vendors and internal teams to ensure proper delivery and installation of hardware and software components.
Ensure that all configuration changes are thoroughly tested and comply with security and performance standards before deployment.
Provide regular updates on project tasks, milestones, and challenges to the project manager and relevant stakeholders.
Assist in maintaining detailed documentation of all project-related network configurations, topologies, and system changes.
Provide ongoing support after the completion of network projects, including monitoring the new configurations and responding to any issues that may arise.

Knowledge:

Expertise in Microsoft/Oracle Databases, Cloud Services (IaaS/PaaS), IBM AIX/Microsoft Windows/Linux Servers.
Experience working in high-performance stretched clusters and virtualization technologies (Power, VMware).
Strong understanding of the zero-trust security model, patch management, vulnerability scanning, and disaster recovery.
Skilled in diagnosing and resolving system performance issues using diagnostic tools.
Ability to document system configurations and follow ITIL best practices for service management.
Experience supporting infrastructure projects, including resource allocation, timeline management, and vendor coordination.
Familiar with cybersecurity principles such as zero trust, in-depth defence, etc.
Ability to coordinate with vendors for hardware/software installations and support.
Knowledge of industry regulations and standards to ensure system security and compliance.

Competencies:

Technical Proficiency: Strong skills in Microsoft SQL/Oracle DB, and Oracle Cloud Services (IaaS/PaaS).
System Optimization: Expertise in troubleshooting, performance tuning, and ensuring high system availability.
Project Collaboration: Effective in supporting project teams, contributing to project scope, timelines, and resource management for infrastructure projects.
Documentation & Best Practices: Skilled in maintaining accurate system documentation and adhering to ITIL best practices for service management.

Qualifications:

Education:

Bachelor’s degree in computer science, Management Information Systems, or equivalent industry experience.
One or more current IT professional certifications from vendors such as IBM, VMware, Veeam, Microsoft, etc.

Experience:

3-5 years of experience working with the installation, configuration, and management of databases, cloud services from Oracle and Microsoft infrastructure technologies.

Professional Certifications:

Candidates must hold relevant certifications such as Oracle OCI OCP (IaaS/DBCS/PaaS), Microsoft SQL Server certifications (MCSE / MCSA), Additional credentials in ITIL, Linux, or Cloud platforms (Azure/AWS) will be considered an advantage.

Emarat is a multi-channel power and energy company with a much-loved network of service stations and fuel depots across Dubai and the Northern Emirates. We meet the day-to-day petrol and LPG needs of millions of people while also helping to keep the engines of Industry running with fleet solutions, aviation fuel and commercial fuel services.

The Emarat brand has earned its reputation for providing great value and high-quality products and services – which is why you can expect the expected, every time.

Our network spans right across the north of the UAE, from Dubai to Ajman, and from Fujairah to Sharjah, plus many other locations in between. Service and quality are incredibly important to us, which is why we are proud to provide our customers with high-quality fuel, lubricants, state-of-the-art car washing facilities, best-in-class terminalling, bulk fuel logistics and great franchise opportunities for ambitious businesses.

Oh, and we also serve superb freshly-ground Arabicca coffee for anybody with a taste for the real thing.

All our colleagues – from the barista to the car mechanic – are fully trained in how to deliver great customer service. We operate ethically and to the highest international and national HSE standards, making sure that employees, customers and business partners are happy and safe at Emarat.

Emirates General Petroleum Corporation, Emarat, serves millions of customers across Dubai and the Northern Emirates and Dubai with great value, high-quality fuel at modern service stations. We serve the nation’s businesses across multiple industries, including hospitality, construction, aviation and real estate with a wide range of commercial fuels and lubricants.

In addition, we distribute to our residential customers from our LPG bottling plants in the Jebel Ali Free Zone and our new distribution centre in Al Qusais, ensuring that residents across Dubai and further afield are never far away from a fast and reliable source of power. Through our modern, best-in-class terminals at Jebel Ali, Fujairah and Ras Al Khaimah, we lease the latest, high-quality fuel storage and distribution facilities.

Across the entire Emarat network, from our service stations, terminals and to your doorstep, everything we do is driven by customer happiness.

We always provide service with a smile.