Team Leader

Key Responsibilities

• Allocate work orders effectively to individual Technicians and monitor job progress.
• Ensure Technicians accurately clock on and off work operations.
• Monitor workshop productivity, efficiency, and lost time.
• Ensure repairs are started and completed within agreed timelines.
• Liaise with Service Advisors to clarify customer concerns and work-order requirements.
• Translate customer concerns into clear and accurate work instructions for Technicians.
• Provide technical guidance, support, coaching, and mentoring to Technicians.
• Ensure repairs are carried out in accordance with manufacturer procedures and workshop manuals.
• Ensure Technicians use the correct tools and equipment safely and appropriately.
• Assess customer concerns through inspection, road tests, diagnostics, or other appropriate methods.
• Identify and support the resolution of repeat repairs and technical issues.
• Liaise with the manufacturer for technical assistance and required reporting.
• Monitor repair quality and complete quality-control checks where applicable.
• Report work-quality, tooling, equipment, and resource issues to the Workshop Manager.
• Ensure all work performed and defects identified are accurately recorded on work orders.
• Support Service Advisors with initial diagnostic activities and vehicle handovers when required.
• Promote safe working practices and the protection of customer property and the environment.
• Perform any other reasonable duties assigned by management to support departmental objectives.

Qualifications & Experience

• Diploma or Bachelor’s degree in Automotive Engineering, Automotive Technology, or a related field.
• Minimum 4 years of relevant automotive technician experience.
• Relevant technical certification or qualification is required.
• Previous experience in a Team Leader, Senior Technician, or supervisory role is preferred.
• Strong knowledge of automotive repair, diagnostics, and manufacturer procedures.
• Valid UAE driving license.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational skills with the ability to prioritize tasks without compromising quality.
• Fair, professional, and team-oriented approach.
• Computer literate with good knowledge of MS Office and computerized workshop systems.
• Strong problem-solving and decision-making skills.

Why Join Ali & Sons?

• Join an established and respected automotive organization in the UAE.
• Work with the MG brand and a professional workshop team.
• Be part of a supportive and performance-driven working environment.
• Opportunities for professional growth and technical development.
• Gain exposure to advanced automotive service operations and manufacturer standards.
• Competitive compensation and benefits package.

MG British motor brand MG has been around since the 1920s, representing a long and prestigious pedigree in the world of cars. Today, the company has a global presence with an impressive fleet of vehicles for all needs. Inter Emirates Motors, a subsidiary of Ali & Sons Holding started its partnership with MG in late 2020. Today, it operates six showrooms and five service centres in Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, and Al Ain. With almost 100 after-sales representatives, we ensure our customers get the best possible service throughout their buying journey.