IT Helpdesk Executive

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

We are looking for an on-site IT Service Desk Executive to join our Global IT Team. You will play a pivotal role in ensuring the smooth operation of our internal IT services, providing internal support to our global Jellyfish community. You will be at the forefront of our commitment to technological excellence, ensuring that our systems and processes are aligned with industry best practices.

Responsibilities

• To provide IT support to all users onsite and globally via the Company Service Management Tool

• Deliver a high level of customer service when assisting staff in resolving IT issues

• Assessing and purchasing new and replacement hardware

• Testing, troubleshooting and adjusting information systems to operate effectively

• Provide application support for programs such as Microsoft Office, Sage Accounts, GSuite, Adobe Creative Cloud, etc

• Managing new starter and leaver process/administration

• Produce and maintain departmental procedures, checklists for tasks and FAQ sheets

• Execute daily checks, such as system backups, network devices and meeting room kit ensuring records of checks are maintained

• Propose new ideas on how to improve departmental processes/procedures

• Ensure skill base is kept up to date, including passing any applicable technical exams