Client Relationship Manager

Sydney CBD | Hybrid Working

Build trusted client relationships and grow your career within a leading financial services organisation.

MUFG Pension & Market Services is seeking a Client Relationship Manager to join our Sydney team.

This role is responsible for managing and strengthening relationships with a portfolio of clients, ensuring exceptional service delivery and supporting long-term client outcomes within a complex financial services environment.

You will work closely with clients and internal stakeholders to understand client needs, coordinate solutions and deliver high-quality outcomes. This is an excellent opportunity for a relationship-focused professional with experience in financial services, account management or client services who is looking to further develop their career.

About the Role

As a Client Relationship Manager, you will manage client relationships, support account planning and collaborate with internal teams to ensure seamless service delivery.

You will build trusted relationships, manage client expectations, resolve issues and identify opportunities to enhance client solutions while ensuring services are delivered in line with regulatory, contractual and operational requirements.

Key Responsibilities

Client Relationship Management

• Develop and maintain strong relationships with clients and internal stakeholders.
• Understand client needs and provide proactive support to deliver exceptional outcomes.
• Manage client expectations and contribute to client retention and satisfaction.
• Identify opportunities to enhance client solutions and support strategic initiatives.

Operational Management

• Coordinate client deliverables, reporting, projects and Annual General Meetings (AGMs).
• Resolve client queries and issues within agreed service levels.
• Ensure registry activities and client deliverables are completed accurately and efficiently.
• Support invoicing, disbursements and commercial processes.

Stakeholder Collaboration

• Work closely with Client Relationship Assistants and internal teams to deliver excellent client service.
• Coordinate activities across multiple teams to ensure successful delivery of client outcomes.
• Maintain strong governance, risk and compliance practices.

About You

You are a client-focused professional who enjoys building relationships, solving problems and delivering high-quality outcomes.

You will bring:

• Experience managing client relationships, account management or client services within financial services.
• Strong stakeholder management skills and confidence engaging with clients and internal teams.
• Excellent communication, organisation and problem-solving skills.
• Strong attention to detail and the ability to manage competing priorities.
• A collaborative approach with the ability to work independently when required.
• Proficiency in Microsoft Office applications including Word, Excel, Outlook and PowerPoint.

Experience in the following areas will be highly regarded:

• Share registry
• Employee Share Plans
• Investor Relations
• Corporate services
• Banking, wealth management or financial markets environments

What’s it like to work here?

We’re proud to offer a supportive and inclusive workplace that values flexibility, collaboration and the wellbeing of our people.

Joining MUFG Pension & Market Services means becoming part of a global organisation that invests in learning, development and career growth.

We provide a range of benefits including:

• Hybrid working model
• Salary sacrificing via superannuation
• Paid parental leave
• Employee discounts, including health insurance
• Volunteer and wellbeing leave

If you are a client services professional looking to build your career in financial services while working with a diverse portfolio of clients, we encourage you to apply.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. 

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.  

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.