System Analyst

Overview

The System Analyst is responsible for analyzing business and system requirements, designing, developing, configuring and supporting technology solutions for MUFG Retirement Solutions in Hong Kong. As part of a local technology function, this role is expected to provide broad coverage across system development, application configuration, data extraction, reporting and operational support to ensure effective service delivery, reduce key-person dependency and strengthen business continuity. The role will work closely with Technology, Operations, Business Analysis, Risk and external vendors to deliver scalable, secure and maintainable solutions aligned with business needs, operational priorities, internal technology standards and applicable regulatory requirements.
  Key Accountabilities and main responsibilities Strategic Focus

• Support system enhancement, reporting, automation and digital initiatives across the Retirement Solutions platform.
• Contribute to scalable, maintainable and secure system solutions aligned with enterprise architecture and local business needs.
• Help strengthen HK technology capability by supporting cross-functional coverage across data, reporting, configuration and development activities.
• Identify opportunities to simplify processes, reduce manual effort, improve reporting efficiency and enhance system resilience.

Operational Management

• System Analysis & Requirements
• Analyze business, operational and system requirements and translate them into functional and technical specifications.
• Validate requirements with relevant stakeholders to ensure they reflect real business needs, are clearly documented and can be delivered within agreed quality standards.
• Work with Business Analysts, Operations and Technology teams to clarify scope, dependencies, data needs and implementation approach.

Development, Configuration & Integration 
 

• Perform hands-on coding, system development and configuration for business applications.
• Design, develop, test and deploy application features, enhancements, bug fixes and configuration changes.
• Configure systems and support integration with internal and external platforms, vendors and service providers.
• Support API, database and interface-related analysis, troubleshooting and implementation activities.
• Work within established SDLC, change management and DevOps practices, including code review, release support and deployment documentation.

Data, Reporting & Automation 
 

• Support data extraction, SQL queries, data mapping, reconciliation and reporting requirements for internal and external stakeholders.
• Assist in developing reports, dashboards, automation routines and data outputs to support business operations and management reporting.