Team Lead

Overview The Team Lead, Platform & Engineering is a hands-on technical leadership role responsible for leading the DevOps, Platform Engineering and Environment Management team. The role provides technical leadership, operational support and continuous improvement of environments and interfaces across on-premises and cloud platforms. The role is accountable for ensuring the availability, performance, security and resilience of business-critical application environments through effective incident management, problem resolution, root cause analysis, release support and platform lifecycle management. It ensures operational activities are delivered in line with agreed service levels and performance targets. The role drives automation, standardisation and resilience improvements by reducing manual processes, improving operational efficiency and enhancing service reliability. This includes ensuring platforms meet business continuity requirements through appropriate high availability, backup, recovery and disaster recovery capabilities. Working across Engineering, Architecture, Delivery and Technology teams, the Team Lead implements best-practice processes, tooling and engineering methodologies to strengthen platform capability, improve service quality and support ongoing innovation.
Key Accountabilities and main responsibilities Strategic Focus 

• Lead the support, stability and continuous improvement of application, platform and infrastructure environments. 
• Drive automation, standardisation and operational efficiency across environment management and deployment processes. 
• Establish and maintain platform, deployment and configuration standards. 
• Remove delivery bottlenecks and enable reliable, fit-for-purpose environments. 
• Identify opportunities to improve platform reliability, security, scalability and resilience.

Operational Management 

• Ensure the availability, performance, security and resilience of business-critical platforms. 
• Lead incident, problem and root cause management activities. 
• Oversee application and infrastructure releases across all environments. 
• Ensure deployments are repeatable, controlled and low risk. 
• Collaborate with Architecture, Security and Delivery teams to ensure operational supportability. 
• Maintain high availability, backup, recovery and disaster recovery capabilities. 
• Ensure technical documentation is accurate, current and accessible. 
• Provide operational reporting, service metrics and risk updates.

People Leadership 

• Lead and develop a team of Platform, DevOps and Middleware specialists.