People Transformation & Organisation Effectiveness

At MUFG Pension & Market Services, we're committed to creating exceptional employee experiences and helping our people thrive through periods of growth, transformation and change.

We're looking for a People Transformation & Organisation Effectiveness Lead to support a broad range of workforce initiatives across communications, change management, organisational development and capability uplift. Working as part of the People team, you'll partner with stakeholders across the business to help deliver practical, people-focused outcomes that improve how we work and support the successful adoption of change.

This is a hands-on role suited to someone who enjoys working across multiple initiatives, building strong stakeholder relationships and turning ideas into meaningful outcomes for leaders and employees.

Key Responsibilities

• Partner with People leaders and stakeholders to support workforce transformation, organisational effectiveness and employee experience initiatives.
• Develop and deliver communication and change management plans that support the successful implementation of People programs and business initiatives.
• Create engaging employee and leader communications, presentations, toolkits and supporting resources.
• Support stakeholder engagement, change readiness and adoption activities across a range of People projects.
• Contribute to organisational development, leadership and capability initiatives that strengthen workforce effectiveness.
• Identify opportunities to leverage AI and digital tools to improve communication, productivity and employee experience.
• Monitor stakeholder feedback and adoption outcomes to support continuous improvement.
• Support governance, risk and compliance requirements across People initiatives and transformation activities.

About You

• Experience in change management, internal communications, organisational development, People programs or workforce transformation.
• Strong communication and stakeholder management skills with the ability to influence and build relationships across a range of teams.
• Experience supporting projects, change initiatives or business improvement programs.
• Ability to simplify complex information into clear and engaging communications.
• Strong organisational skills with the ability to manage competing priorities.
• A collaborative, pragmatic and hands-on approach to delivery.
• Interest in AI, emerging technology and workforce innovation.
• Experience working within a complex or regulated environment is beneficial but not essential.

  Experience & Personal Attributes Essential Experience

• 2+ years' experience in change management, organisational development, strategic communications, transformation or HR consulting.
• Experience delivering outcomes in complex, matrixed and preferably global organisations.
• Demonstrated experience leading enterprise-wide People or workforce communications.
• Strong consulting, executive engagement, facilitation and stakeholder influence capability.
• Experience managing multiple concurrent projects or workstreams with clear priorities, dependencies, risks and outcomes.
• Proven project and program management expertise, including governance, planning, reporting and benefits tracking.
• Practical experience applying Agile methodologies.
• Strong analytical and data literacy, with the ability to convert quantitative and qualitative insight into action.

Future-Focused Capabilities

• Experience using AI-enabled tools or approaches to improve workforce transformation, communications, change delivery, insight or productivity.
• Understanding of digital adoption and the human factors that influence effective technology use.
• Application of human-centred design to understand user needs, test solutions and improve employee experience.
• Organisational network thinking and awareness of informal influence and adoption dynamics.
• Experience using change analytics, listening data and behavioural indicators to assess readiness and adoption.
• Exposure to employee experience design, workforce planning, service design and operating model development.
• Awareness of responsible AI, privacy, security, risk and governance considerations in workforce applications.

Personal Attributes 
 

• Highly organised, self-motivated and solutions focused.
• Comfortable with ambiguity and able to create structure, direction and momentum 
• Commercially minded and able to connect People outcomes to business performance.
• Adaptable and resilient when priorities shift or stakeholders hold different perspectives.
• Systems thinker who can move between enterprise context and practical implementation detail from multiple perspectives.
• Influential communicator who builds trust and gains commitment without relying on formal authority.
• Collaborative and effective across disciplines, cultures and organisational boundaries.
• Curious learner who explores emerging practices and technology while applying sound judgement.

 Some of our Employment Benefits 

• FlexiWorks – enabling our employees to work in the office and at home 
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave 
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.  
• Talent Referral Program 
• Salary Sacrificing via Superannuation 
• Employee Assistance Program 
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
• Novated Car Leasing 

Culture at MUFG Pension & Market Services 
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. 
 
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. 
 
 
How to apply 

 
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. 
 
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment. 

Background Checks 

Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verification. 

  MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. 

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our People function is dedicated to fostering positive outcomes for our team, clients, and communities. We develop strategic initiatives to make MUFG Pension & Market Services a place where people can belong, thrive, and succeed together. Our services cover engagement and wellbeing, recruitment, HR operations, payroll, health & safety, remuneration and benefits, HR systems and reporting, and business partnering. 

We promote an inclusive culture where differences are valued, and we support flexible working. Diversity drives innovation, which in turn drives growth. 

Join MUFG Pension & Market Services and help us achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.