Customer Support

Job Description

Customer Support | Venlo | €500–€700 | Start: February 2027

Are you looking for a Customer Support internship where you don’t just observe, but truly make an impact? Do you want to experience how a global logistics organization operates behind the scenes while working directly with customers? Then this internship within Arvato’s Customer Support department might be exactly what you’re looking for.

YOUR INTERNSHIP ASSIGNMENT
The Customer Support department plays a crucial role as the primary point of contact for operational requests, focusing on maintaining customer relationships and addressing questions related to SLAs, transportation, and customs.

As a Customer Support Intern, you will become a full member of the team from day one. This is not a passive internship; you will actively contribute to daily operations and gain valuable hands-on experience.

Your responsibilities may include:

• Supporting daily logistics operations (inbound, outbound, and returns)
• Assisting with transport planning and communication with carriers
• Monitoring and analyzing KPIs (delivery performance, lead times, costs)
• Participating in improvement projects within Customer Service & Logistics
• Supporting the preparation and improvement of KPI reports (performance, lead times, transport costs)
• Identifying bottlenecks in operational processes and contributing to improvement initiatives
• Performing data analyses to identify trends and support improvement proposals
• Supporting collaboration between internal departments (Operations, Customer Service, Planning)
• Learning to work with systems such as SAP, Jira, and Excel

YOUR PROFILE

• You are following an MBO BOL Level 4 program in Specialist Transport and Logistics or a Bachelor’s degree in Logistics Management, Supply Chain Management, or International Business
• Strong analytical and communication skills
• Proactive and results-oriented mindset
• Interest in logistics processes and supply chain management
• Familiar with Excel and working with data
• Good command of the English language (spoken and written)
• Able to work independently, but also function well in a team

WE OFFER

• An internship allowance of €500 (MBO) or €700 (HBO) based on a 40-hour workweek
• Travel expense reimbursement
• Guidance from experienced colleagues within Customer Support
• A dynamic learning environment within an international logistics organization
• A close-knit and supportive team where collaboration is key