Mobility Service Manager

About the Role   We are looking for a Mobility Service Manager to lead regional travel management, business visa and work permit operations, international travel insurance, and employee mobility programs across key markets (ID, SG, IN, CN). In this role, you will define and enforce travel governance, manage key vendor relationships, oversee annual budgets, and drive end-to-end process automation(). You will serve as the primary strategic and escalation point for mobility operations, ensuring operational compliance and seamless employee travel experiences

What You Will Do

• Governance & Policy Management: Oversee regional travel and mobility policies, procedures, and class/limit entitlements across ID, SG, IN, and CN while conducting regular deviation and compliance analyses  
• Vendor & Contract Management: Lead vendor negotiation, performance management, strategic renewals, and cost optimization for airlines, hotels, travel agents, insurance brokers, and mobility partners, and must coordinate closely with procurement and FBP
• Budget & Financial Oversight: Direct annual mobility budget planning, variance reporting, spend analysis, and bi-weekly/monthly invoice reconciliations
• Operational Escalations: Serve as the senior escalation point for complex business travel, visa/immigration requirements, and international travel insurance claims
• Systems & Workflow Automation: Drive system enhancements, user acceptance testing (UAT), and automation across key mobility tools (e.g., Helios, Trip.Biz, Lark, and Coupa)
• Program Supervision: Guide and oversee specialized employee programs, including corporate childcare initiatives, parent talks, and vendor tenders.

What You Will Need

• Mobility & Travel Experience: 5+ years of experience leading corporate mobility, business travel management, or global travel operations across multi-country regions
• Vendor & Contract Negotiation: Proven track record in RFP management, contract negotiation, SLA monitoring, and vendor relationship management with airlines, hotels, and TMCs
• Immigration & Compliance Knowledge: Strong understanding of regional business visa regulations, work permit embassy processes, and international travel insurance models
• Financial Acumen: Demonstrated experience managing corporate budgets, spend analytics, and invoice reconciliation processes
• Systems & Process Optimization: Hands-on experience working with travel management platforms, enterprise ERP/ticketing systems, and workflow automation tools
• Stakeholder Communication: Excellent communication skills to align with executive leaders, finance, IT, HR/People Ops, and external partners. About the Team   The Mobility Services Team is responsible for delivering seamless, safe, and efficient corporate travel, visa, insurance, and mobility solutions across our international hubs (ID, SG, IN, CN). We solve complex logistics and travel governance challenges by pairing policy frameworks with automated, tech-driven workflows. Joining this team means directly shaping employee travel experiences, building efficient automation, and managing critical vendor and emergency response systems across the region.    
  About GoTo GroupGoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
  About Gojek Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
  About GoTo FinancialGoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

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