IT Support Technician

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

The IT Onsite Support Technician serves as the primary onsite point of contact for technical support, ensuring efficient resolution of IT issues and maintaining end-user productivity. This role provides hands-on troubleshooting, hardware/software support, and IT service delivery for internal customers.

• Manage onsite support tickets and remote technical support
• Respond to technical issues via phone, email, chat & on-site support
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and escalating issues to the next Tier with next level of difficulty as needed
• Install, make changes, and repair computer hardware and software
• Monitor site to proactively identify and resolve issues
• Support overall IT initiatives for migrations, patches and updates, as assigned

Qualifications

• Excellent oral & written communication skills
• Ability to diagnose and resolve basic computer technical issues
• Flexibility to work a variety of shifts with minimal notice
• Detail oriented
• Analytical/Critical thinking
• Highly organized
• 2+ years of experience working in a help desk or onsite support environment
• The ideal candidate will have a Diploma or degree in Information Technology or related field and a minimum of 2 years of IT support experience working in a help desk or onsite support environment.
• Certifications such as CompTIA A+, Network+, or CCNA preferred
• Experience with Azure, PowerShell, or monitoring tools preferred

Additional Information

• Company paid Medical, Dental, Vision, Life Insurance, and Accidental Death & Dismemberment Benefits.
• Non-taxable Long-Term Disability benefits.
• Paid Time Off, including paid holidays.
• Employee Assistance Program.
• Ongoing employee development training.