Technical Support

• Monitoring of entirety of technical review process ensuring both compliance and maximisation of customer satisfaction
• Ensuring JASANZ portal is updated per current certificate status of cases that are suspended or withdrawn
• Monitoring payment status, linked directly to technical review and submission
• Follow up with customers on meeting their financial contractual obligations
• Rigours monitoring and follow up on timeframes of submission ensuring we meet NDIS scheme requirements
• Ensuring auditors comply with scheme requirements with documentation provided
• Updating NGPS system to ensure correct customer and audit related information
• Day to day customer interaction on queries on audit report and status of technical review and submission
• Super-user access of NGPS assisting all teams where necessary with data updating and accuracy
• Collaborating daily with technical reviewers, sales and planning department
• Critical role in the planned process improvement and implementation of switch to upfront payment
• Any other administrative tasks assisting with process improvement

Responsibilities

• Flexible work arrangements for better work-life balance
• Generous Paid Leaves (Annual Leave, Compassionate Leave, Parental Leave, Marriage Leave, Maternity Leave, Prolonged illness)
• Medical benefits
• Maternity Benefits
• Pension and Insurance Policies (Group Life Insurance, Salary Continuance Insurance, Worker’s Compensation for all employees, Corporate Business Travel Insurance)
• Additional Benefits (Long Service Awards, Professional Membership, Mobile Phone Reimbursement.
• Profit Share

*Benefits may vary based on position, tenure/contract/grade level*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

 

Qualifications

• Building of positive customer relations

• Accurate and efficient information management skills

• Experience in Microsoft, NGPS and any other CRM's

• Qualifications preferred but not mandatory

  Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

About Life Sciences

We help our customers in medical devices, healthcare, and aquaculture/ocean industries build trust and transparency across their products, assets, and supply chains. By working with customers to certify medical technologies, support safe and sustainable healthcare practices, and advance responsible aquaculture and ocean stewardship, we help manage risks, meet regulatory demands, and achieve long-term goals. Drawing on deep technical expertise, we partner with customers worldwide to bridge trust gaps between patients, providers, producers, and consumers—driving sustainable results and improved ESG performance.